Josh Freeman
Gainesville,GA
Summary
Dynamic leader with a proven track record at Freeman Flooring and Remodeling, enhancing customer satisfaction and streamlining operations for efficiency. Expert in small business operations and adept at building strong client relationships. Skilled in project management and communication, consistently delivering projects with high-quality outcomes. Achieved significant repeat business through exceptional service and relationship building.
Overview
2012
2012
years of professional experience
Work History
Owner
Freeman Flooring and Remodeling
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Team Leader - Project Management
Carter Hill Construction
03.2006 - 10.2011
- Maintained detailed documentation of all projects managed, establishing a valuable knowledge base for future reference.
- Met project deadlines without sacrificing build quality or workplace safety.
- Streamlined project management processes for increased team efficiency and improved project outcomes.
- Boosted team productivity by implementing agile methodologies that streamlined workflows and enhanced collaboration.
- Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
- Managed budgets and allocated resources effectively, reducing costs while maintaining high-quality deliverables.
- Spearheaded continuous improvement initiatives by gathering feedback from team members post-project completion.
- Collaborated with other department leaders to ensure consistency in approach across all projects within the organization.
- Implemented risk management strategies to mitigate potential issues and maintain project timelines.
- Delivered successful projects by leading cross-functional teams and effectively managing resources.
- Established clear communication channels among team members, facilitating seamless collaboration throughout the project lifecycle.
- Negotiated contracts with vendors, securing the best possible terms for the organization''s benefit.
- Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
- Championed change management efforts during company-wide transitions while minimizing disruption to ongoing projects.
- Enhanced customer satisfaction by prioritizing open communication and providing regular updates on progress and milestones achieved.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Resolved conflicts within the team diplomatically, fostering a positive work environment conducive to productivity and innovation.
- Negotiated and managed third-party contracts related to project deliverables.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated material procurement and required services for projects within budget requirements.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
Forklift Operator
Roadway Express
11.2002 - 01.2007
Education
Associate In Physical Therapy - Sports Medicine
Valdosta State University
Valdosta, GASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
Southern Living Magazine showcased a $180k master bathroom remodel. Myself and a 5 others accomplished this flawlessly and 2 weeks early.
Timeline
Team Leader - Project Management
Carter Hill Construction
03.2006 - 10.2011
Forklift Operator
Roadway Express
11.2002 - 01.2007
Owner
Freeman Flooring and Remodeling
Associate In Physical Therapy - Sports Medicine
Valdosta State University
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