Microsoft Office
Josh Garris
Pittsburgh,PA
Summary
Experienced professional with over 3 years of management, marketing, sales and logistics experience. Renowned for having an outgoing and positive attitude and a deeply committed work ethic. Constantly strives to reach organizational objectives and goals. Proven to consistently meet productivity, business and customer service benchmarks. Excellent reputation for working well with both teammates and clients. Skillfully works with employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
1
1
Language
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Freelance Marketing Manager
Self Employed Services
Remote
06.2019 - Current
- Increase brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Build brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Reduce marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
- Implement new SEO and SEM strategies, and Google analytics to increase conversion rates.
- Develop company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Collaborate with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
- Devise and deploy online marketing plans with effective SEO, social media and viral video campaign strategies.
- Help clients reach 100% of their marketing benchmarks and expectations
Logistics Manager
Allegheny Plywood Company
Pittsburgh, PA
03.2020 - 04.2021
- Directed logistics operations, including shipping and receiving of hundreds of products daily.
- Managed all materials shipping, receiving, and retrieving across all branches.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated with and explored different freight companies to find reliable and cost effective shipping solutions.
- Planned and supervised dozens of shipments from production to end-user and scheduled daily and weekly routes.
- Managed and maintained freight operations, records and costs.
- Managed fleet of 13 vehicles including leases, mileage, maintenance, and usage.
- Filed quarterly IFTA reports and maintained records of both owned and leased vehicles in fleet.
- Conducted IFTA audit ensure company's pervious filing and reporting was correct and compliant.
- Worked with ELD providers, fuel card companies to ensure fleet compliance
- Coordinated with and directed warehouse managers in day to day operations regarding preparing and shipping materials.
- Reviewed warehouse management performance and reported directly to company President.
Inside Sales Representative
Allegheny Plywood Company
Pittsburgh, PA
07.2018 - 03.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Maintained friendly and professional customer interactions at all times.
- Emphasized product features based on analysis of customers' needs.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries with dozens of customers per day.
- Collected information on sales and service issues to provide effective resolutions.
- Managed hundreds of customer accounts
- Create and process orders in timely manors for clients using data entry systems
- Work with vendors and purchasers to maintain inventory throughout several locations
- Met sales and customer service benchmarks to earn 100% performance reviews.
- Locate and advise customers about incoming and outgoing material
Assistant District Manager
Gmet Communications Cricket Wireless
Pittsburgh, PA
02.2018 - 07.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals by reaching 100% of desired benchmarks monthly and accomplished business objectives by inspiring staff and promoting target products.
- Developed and implement store sales and marketing strategies
- Managed store operations, appearance, and brand compliance
- Monitored, coach, train, and develop managers and advocates based on customer service and sales performance
- Hired necessary portions based on staffing needs to ensure branches were fully staffed and operational
Dispatcher/Logistics Coordinator
Dandy Service
Warrendale, PA
11.2017 - 02.2018
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Assisted and update drivers, brokers, and clients on order statuses, location, and time arrangements
- Coordinated with line and back hall dispatch to ensure optimal travel routes and delivery dates and times
- Inputted data entry to keep updated records of drivers, shipments, deliveries, and expenses
- Promptly reacted and responded to unforeseen changes and setbacks in logistics processes
Marketing Representative/Management Trainee
Iron City Executives
Pittsburgh, PA
10.2017 - 12.2017
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Developed insights on marketing campaigns to assess performance against goals.
- Regularly achieved over 100% of sales goals on daily and monthly bases
- Learned both basic and managerial roles in marketing and sales team
- Worked closely with management to set personnel and organizational goals
- Regularly met with clients and potential customers to discuss products and services
- Helped facilitate training program to new hires by engaging in one on one work sessions
District Service Supervisor
UniFirst
New Kensington, PA
03.2017 - 10.2017
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Supported district service managers with daily tasks, including client meetings, contract renewals and problem solving
- Conducted one on one training sessions and ride along to help route drivers with their routes, workloads, and customer service relations
- Supported and maintained dozens of customer contracts and relationships in Western PA and parts of OH and WV
- Engaged with hundreds of clients in order to review products and services to strengthen customer relations and satisfaction
- Reinforced and evaluated route sales representative's performance and customer relations
- Supervised over 30 route drivers and regularly assisted in and reviewed their performance
Education
Bachelor of Science - Business Management
Saint Vincent College And Seminary
Latrobe, PA 09.2011 - 12.2016
Skills
Staff management
undefinedSoftware
Google Applications
Web Conferencing
Timeline
Logistics Manager
Allegheny Plywood Company
03.2020 - 04.2021
Freelance Marketing Manager
Self Employed Services
06.2019 - Current
Inside Sales Representative
Allegheny Plywood Company
07.2018 - 03.2020
Assistant District Manager
Gmet Communications Cricket Wireless
02.2018 - 07.2018
Dispatcher/Logistics Coordinator
Dandy Service
11.2017 - 02.2018
Marketing Representative/Management Trainee
Iron City Executives
10.2017 - 12.2017
District Service Supervisor
UniFirst
03.2017 - 10.2017
Bachelor of Science - Business Management
Saint Vincent College And Seminary
09.2011 - 12.2016
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