Josh Gary

HTL is a full time, permanent placement recruiting agency specializing in placing professionals nationwide. Among our various specialties, we cover design professionals in practice areas such as Healthcare, Science & Tech, Hospitality Education (K-12 & Higher Ed), Mixed-use, Single & Multifamily Residential, Civic, and Cultural.

We offer busy professionals the chance to confidentially, comfortably, and conveniently explore opportunities by connecting them directly one-on-one with the owners and decision-makers in our network of client firms.

• Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
• Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
• Created and maintained positive relationships with hiring managers and HR business partners.
• Explained job duties, compensation and benefits to potential candidates.
• Provided hiring status updates to HR and managers for comprehensive oversight.
• Facilitated job application processes for qualified candidates.

At Mogul, our vision is to unlock the world’s greatest potential. We support diverse individuals and organizations to achieve their goals and cultivate meaningful success, through our pioneering technology solutions and inclusive community.

An innovator in the $200 Billion Global Recruitment Market, our Mogul platform is one of the world's largest resources for diverse talent. We partner with the Fortune 1000 and the world's fastest-growing companies to attract and advance top diverse talent — from entry-level to executive and board-level worldwide — through our market-leading software and executive recruitment services. Our long-time clients include Amazon, IBM, Nike, Hearst, Stanley Black & Decker, McKinsey, T-Mobile, and many more.

• Penetrated new accounts and connected closely with decision-makers to close deals.
• Facilitated smooth service delivery and followed up after sales to offer additional support and capitalize on cross-selling opportunities.
• Nurtured customer relationships with positive, knowledgeable support for sales and service needs.
• Worked closely with leadership team to develop and implement effective marketing strategies.
• Familiarized self with new products and services to engage with customers about features and benefits.
• Cross-trained on different positions to best support team during peak periods.
• Negotiated details of contracts and payments and prepared sales contracts and order forms.

Indeed is the #1 job site in the world1 with over 300M unique visitors every month2. Indeed strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities.

• Familiarized self with new products and services to engage with customers about features and benefits.
• Cross-trained on different positions to best support team during peak periods.
• Maintained awareness of advertised items to accurately recite current pricing and promotions.
• Daily Metrics: 40 – 60 calls per day / 3+ hours of talk time / 10
  appointments/meetings a week
• Reached 115% plus of quota each quarter and in each division of Indeed
• Used cold calling and networking to sell products and services.
• Sourced new sales opportunities through inbound lead follow-up.
• Contacted current and potential clients to promote products and services.
• Negotiated terms of sales agreements and developed contracts to successfully close sales.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

• Acted as main point of contact in matters relating to client concerns and needs.
• Developed successful customer relationships and quickly resolved service requests to increase sales.
• Renewed existing accounts by cementing trusting relationships with customers.
• Sourced new opportunities to introduce products and services to potential customers.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.

• While at Volkswagen, I was able to increase profits by almost 3x's the previous year.
• Handled telephone inquiries regarding appointments and work in process.
• Answered phone calls and responded to questions and concerns.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Used knowledge of services to recommend additional products and offerings to customers.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers to increase overall sales.
• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
• Conducted test drives before and after repair services.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Researched coverages under warranties and determined requirements for coverage.
• Utilized in-house systems and software to drive customer interaction and communication through service process.

• Courteously greeted customers and assisted with initiating service requests.
• Documented service information in system within client profiles and updated repair status.
• Researched vehicle maintenance history to determine maintenance needs.
• Created service order requests by documenting customer complaints and repair needs in work orders.
• Scheduled repair work by assigning tasks to mechanics based on skills and availability.
• Provided time and cost estimates for proposed service to gain customer authorization.
• Called customers to schedule vehicle inspections, recall work and preventive maintenance.
• Presented accurate estimates to inform customers of service charges and expectations.
• Consulted with customers regarding needs and addressed concerns.
• Provided job estimates by conducting research and contacting vendors.
• Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.

*Worked at The Blue Martini inside of the Golden Nugget

• Talked easily with patrons to build rapport and earn repeat business.
• Stocked bar with beer, wine, liquor and related supplies.
• Trained new bartenders on drink preparation and upselling techniques.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Advertised, marketed and recommended drink options to guests.
• Increased average ticket amounts by upselling customers from shelf to premium brands.
• Met customer, business operations and server needs with minimal errors or delays.
• Monitored patron alcohol consumption to encourage safety.
• Restocked beer and liquor regularly and after special events.
• Planned and coordinated special events to boost customer numbers and profits.
• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
• Reduced inventory losses and moved older products by creating new drink menu items.
• Offered seating and other special accommodations to customers according to preferences and dining area volume.