Josh Gates
Summary
Resourceful Night Crew Leader known for high productivity and efficient task completion. Specialize in inventory management, team coordination, and safety compliance to ensure smooth overnight operations. Excel in leadership, communication, and problem-solving to drive team success and meet company goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Night Crew Leader
Dave's Market
Akron, Ohio
01.2022 - Current
- Led a team of night crew members in stocking and organizing merchandise, improving inventory efficiency and accessibility.
- Ensured compliance with safety protocols during nightly operations, resulting in a safe working environment for all staff.
- Trained and mentored new employees on store procedures and operational tasks, enhancing team performance and productivity.
- Assisted scanning team in making the necessary weekly price changes to ensure best customer experience.
- Performed all required deep cleaning assignments throughout the entirety of the store.
- Coordinated with day crew leadership regarding ongoing projects or tasks that need completion during the shift.
- Assisted the Produce Department in cleaning, stocking, and rotating product to maximize the freshness of product and overall appeal to the public.
Front End Manager
Dave's Market
Akron, OH
04.2021 - 01.2022
- Developed and maintained visual merchandising standards, which increased product visibility and drove customer engagement.
- Streamlined checkout processes through technology integration, which reduced transaction times and enhanced the overall shopping experience.
- Mentored junior staff in best practices for customer interaction, fostering a collaborative team environment that improved morale.
- Cultivated strong customer relations and developed effective customer service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved technical issues related to the front end development process.
- Collaborated with security staff and law enforcement on shoplifting and vandalism response.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Follow Along/ Specialist
Stark County Board Of Developmental Disabilities
Canton, OH
03.2014 - 06.2021
- Collaborated with multidisciplinary teams to address client challenges, streamlining service delivery for improved outcomes in client care.
- Utilized various documentation and reporting tools to track client progress, ensuring compliance with regulatory standards and enhancing service quality.
- Participated in ongoing training and compliance activities.
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Collaborated with other school staff, including other types of specialists, to assess and problem solve for the individual client's advancement in education, self-sufficiency, and overall quality of life.
- Utilized safety training and focused tactics to deesculate and diffuse adverse situations; while working towards a healthy and safe environment for the individual client, other students and staff.
Office Closer
Fishers Foods
North Canton, Ohio
07.2012 - 03.2021
- Supervised closing procedures, ensuring all operational tasks were completed accurately and efficiently each shift.
- Managed cash register reconciliation, verifying accuracy and preventing discrepancies in daily financial reporting.
- Collaborated with management to streamline closing processes, resulting in improved workflow and reduced closing time.
- Assisted in resolving customer issues during closing hours, enhancing customer satisfaction and maintaining store reputation.
- Verified accuracy of all closing documents for completeness and compliance.
- Provided excellent customer service throughout the entire process.
- Resolved conflicts between parties involved in transaction if necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Produce Associate
Jewel-Osco
Chicago, Illinois
05.2011 - 05.2012
- Maintained high standards of produce quality by inspecting, sorting, and discarding damaged items to ensure freshness.
- Assisted customers by providing product information and recommendations, enhancing their shopping experience and satisfaction.
- Stocked and organized produce displays efficiently, ensuring optimal visibility and accessibility for customers.
Bagger/ Cart Attendant
Jewel-Osco
Chicago, IL
07.2010 - 05.2011
- Assisted customers by efficiently bagging groceries, ensuring timely service and satisfaction during peak hours.
- Maintained cleanliness and organization of the cart area, promoting a safe and welcoming shopping environment.
- Collected and returned shopping carts from the parking lot, facilitating a smooth flow of customer traffic.
- Collaborated with team members to manage high-volume periods, enhancing overall service efficiency and customer experience.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Assisted with organization and cleaning to maintain tidy store appearance.
Education
Bachelor of Arts - Political Science, History, And Theology
Malone College
Canton, OH 08.2004 - 05.2008
Skills
- Team leadership
- Inventory management
- Safety compliance
- Customer engagement
- Visual merchandising
- Checkout optimization
- Cash handling
- Conflict resolution
- Staff training
- Product rotation
- Service delivery
- Regulatory compliance
- Process improvement
- Customer relations
- Workflow management
- Stock organization
- Multidisciplinary collaboration
- Cleaning procedures
- Customer assistance
- Communication skills
- Employee motivation
- Workplace safety
- Strong leadership
Infrastructure
Historically, for a few years now, for whatever reason, when I do decide to move on to somewhere new, within a year or so after, others also follow me in leaving for something new. Coworkers and friends. And our work, my various work, is not for everyone of course. But it's very much historically accurate. I pride myself in being the hardest worker anywhere. It's in my blood. And being honest and fair with people. I can learn pretty much anything and become an expert at it, given the right amount of training and time. Its an investment for Amazon of course. It's a risk, but if im given the right tools and instruction, I will be one of the best you have.
Timeline
Night Crew Leader
Dave's Market
01.2022 - Current
Front End Manager
Dave's Market
04.2021 - 01.2022
Follow Along/ Specialist
Stark County Board Of Developmental Disabilities
03.2014 - 06.2021
Office Closer
Fishers Foods
07.2012 - 03.2021
Produce Associate
Jewel-Osco
05.2011 - 05.2012
Bagger/ Cart Attendant
Jewel-Osco
07.2010 - 05.2011
Bachelor of Arts - Political Science, History, And Theology
Malone College
08.2004 - 05.2008