Josh Geiger
Southgate,KY
Summary
Accomplished Merchandiser at Coca-Cola Consolidated, adept in stock management and problem-solving, significantly improved inventory accuracy and account appearance. Demonstrates exceptional organizational skills and adaptability, fostering strong relationships and enhancing team collaboration. Proven track record of continuous improvement and effective communication, contributing to streamlined operations and elevated customer satisfaction.
Overview
11
11
years of professional experience
Work History
Merchandiser
Coca-Cola Consolidated
04.2023 - Current
- Service multiple accounts daily by moving products from the backroom to the sales floor, fully replenishing and rotating displays, shelving, and FLMs as needed.
- Organize and condense products in the backroom, arranging them by packaging and flavor. Ensuring the AD has complete visibility of the current backstock. Likewise, separating and organizing pallets, shells, and shrink for streamlined write-up and return processes.
- Assist the AD in monitoring product levels by conducting regular inventory assessments, and ensuring that displays, shelving, and FLMs on the sales floor are adequately stocked.
- Improved overall account appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Secured additional point-of-sale floor space by developing and cultivating strong business relationships with store management.
Technical Support Engineer
Amaze.co (acquired Teespring, Inc.)
03.2020 - 04.2023
- Triaged support requests from users, determined appropriate action, and either fixed issues directly or escalated them to engineers for further investigation.
- Assisted engineers in testing new features, recreating bug reports, and troubleshooting issues, contributing to a smoother development process.
- Delivered excellent customer service to end users and partners, ensuring timely resolution of issues and maintaining a high level of user satisfaction.
- Participated in all engineering meetings, including sprint planning, standup, and retrospectives. Contributed relevant input to technical discussions and feature designs, ensuring alignment with user needs and technical feasibility.
- Demonstrated understanding of key elements in coding languages such as Python, Ruby on Rails, and JavaScript, enabling effective communication with engineers and contributing to technical problem-solving.
Inventory Coordinator
Teespring, Inc.
03.2019 - 03.2020
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts, ensuring accurate inventory records.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system, reducing errors and enhancing overall inventory management.
- Performed full inventory counts every two days and completed physical inventory counts each month, maintaining up-to-date and precise inventory records.
- Assisted in enhancing warehouse organization by redesigning storage layouts and implementing a barcode system for easy tracking, improving efficiency and reducing time spent locating items.
- Assisted in inventory reporting and analytics, providing valuable insights to support decision-making and optimize inventory levels.
- Forecasted inventory needs based on sales projections, ensuring optimal stock levels and minimizing overstock or stockouts.
- Communicated with vendors and distributors regarding order statuses and issues, ensuring timely resolution and maintaining strong supplier relationships.
Problem Solver
Amazon
10.2013 - 03.2019
- Focused on preventing and solving problems for both internal and external customers, playing a critical role in listening to associates and escalating pain points to enable Amazon to deliver world-class customer service.
- Troubleshot and resolved problems that associates encountered with inventory, including printing ASIN labels, managing damaged products, and adding expiration dates to food and health products, ensuring compliance with company standards.
- Served as a Training Ambassador for new Problem Solvers, reviewing Standard Operating Procedures (SOPs), systems, and best practices to ensure trainees were well-prepared to handle common issues and provide effective support.
- Resolved issues in a timely manner, maintaining a high standard of service and ensuring that problems were addressed promptly to minimize impact on operations.
- Utilized the internal ticketing system to track issues efficiently and accurately, ensuring that all problems were documented and followed through to resolution.
Education
Associate of Computer Science - Information Security
Gateway KCTCS
Covington, KY05.2019
Skills
- Reliability
- Effective Communication
- Teamwork and Collaboration
- Relationship Building
- Problem-solving
- Critical Thinking
- Adaptability and Flexibility
- Organizational Skills
- Attention to Detail
- Active Listening
- Stock Management
- Continuous Improvement
- Friendly and Outgoing
References
Steve Rudd
crudd@crudd.re
(678) 895-3568
Ryan Flamion
rpflamion@gmail.com
(812) 455-7633
Erinn Wainscott
erinnwainscott@gmail.com
(859) 445-8494
Timeline
Merchandiser
Coca-Cola Consolidated
04.2023 - Current
Technical Support Engineer
Amaze.co (acquired Teespring, Inc.)
03.2020 - 04.2023
Inventory Coordinator
Teespring, Inc.
03.2019 - 03.2020
Problem Solver
Amazon
10.2013 - 03.2019
Associate of Computer Science - Information Security
Gateway KCTCS
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