Josh Giordano
Hemet,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
General Manager
Wingstop
10.2023 - 01.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Service Manager
Buffalo Wild Wings
01.2021 - 10.2023
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Tracked receipts, employee hours and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Wing Certified Trainer
Buffalo Wild Wings
01.2020 - 01.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Customer Service Manager
Walmart
08.2016 - 08.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Night Supervisor
Subway
01.2009 - 08.2016
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform job functions such as inventory management, customer service and maintenance.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions, and concerns.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Greeted guests, promoted specials and took orders.
Education
High School Diploma -
Redlands High School
Redlands, CA05.2005
Skills
- Training and mentoring
- Team building
- Accurate money handling
- Inventory controls
- Employee supervision
- Daily workflows
- Complaint resolution
- Safety processes and procedures
- Staff education and training
Timeline
General Manager
Wingstop
10.2023 - 01.2025
Service Manager
Buffalo Wild Wings
01.2021 - 10.2023
Wing Certified Trainer
Buffalo Wild Wings
01.2020 - 01.2021
Customer Service Manager
Walmart
08.2016 - 08.2019
Night Supervisor
Subway
01.2009 - 08.2016
High School Diploma -
Redlands High School
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