Josh Gipson
Spokane Valley,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
The Good Feet Store
04.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Listened and probed clients needs and lifestyle to provide them with the appropriate help.
Account Manager
Rainier Surgical
03.2018 - 10.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Increased Company growth 12% in a time of national hardship.
- Fit patients with custom and prefabricated orthotics.
- Managed inventory verification, charge backs, and purchase orders.
- Trained new employees on customer service, account management, and organizing strategies.
Special Advisor
Lily Rice Center, Inc
10.2016 - 01.2018
- Prepared reports, kept employee records, and maintained all case-related paperwork.
- Supervision and support of adults with developmental disabilities in a variety of work settings.
- Responsible for vocational and social skills training.
- Cultivated an environment of compassion, patience, and excellence.
- Developed a daily schedule according to current job progress.
- Maintained Federal Contract compliance.
- Data entry of employee information to generate payroll, vocational training goals, and employee development.
Parks and Recreation Employee
City Of Walla Walla Parks And Recreation
01.2014 - 09.2016
- Organize, lead and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participants needs.
- Assisted in preparing recreational materials and supplies for each activity.
- Cultivated a friendly, personable, customer focused environment with the public.
- Manage daily operations of recreational facilities.
- Evaluate recreation areas, facilities, and services in order to determine if they are producing desired results.
Assistant Superintendent
Ballyhack Golf Club
01.2011 - 05.2013
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Supervised team member performance to meet client deadlines and requirements.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Managed supply inventory and assigned replenishment to team members.
Education
Associate of Arts -
Walla Walla Community College
Walla Walla, WASkills
- Tableau
- Product and Service Sales
- Records Maintenance
- Staff Management
- Time Management
- Customer Service
- Goals and Performance
- Issue Resolution
- Sales Expertise
- Supply Chain Management
- Employee Coaching
Certification
Orthotic Pre-Certification
Bloodborne Pathogens Certification
CPR Certification
Pesticide Applicator's License
Timeline
Sales Representative
The Good Feet Store
04.2022 - Current
Account Manager
Rainier Surgical
03.2018 - 10.2021
Special Advisor
Lily Rice Center, Inc
10.2016 - 01.2018
Parks and Recreation Employee
City Of Walla Walla Parks And Recreation
01.2014 - 09.2016
Assistant Superintendent
Ballyhack Golf Club
01.2011 - 05.2013
Associate of Arts -
Walla Walla Community College
Orthotic Pre-Certification
Bloodborne Pathogens Certification
CPR Certification
Pesticide Applicator's License
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