Josh Glover
Grand Rapids,MI
Summary
- I hold an associates degree in business administration from Grand Rapids Community College, with an extensive hands on experience in sales, marketing, recruiting, business development and entrepreneurship. While I may not possess a bachelor's degree, my real world experience surpasses the traditional classroom. I am confident that I will bring a strong work ethic to any team.
Overview
6
6
years of professional experience
Work History
Retail Sales/Marketing
Innovative Client Connections
Grand Rapids, Michigan
12.2023 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked as a third party for AT&T to get more clients.
- Was the first in the office to finish training and reach leadership due to my skills with sales and customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Greeted customers warmly and enthusiastically upon arrival to the store.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified needs of customers promptly and efficiently.
- Drafted emails, and other correspondence to customers in accordance with company policy to get back in touch with them.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, payments received.
- Participated in weekly team meetings to discuss strategies for resolving difficult cases.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Analyzed customer financial information to determine affordability of proposed plans.
Third Party Marketing/Sales
MetroNet
Grand Rapids, MI
08.2023 - 11.2024
- Conducted door to door sales, engaging with homeowners in various neighborhoods to promote MetroNet's internet services
- My personal approach and persuasive communication skills played a key role in winning over potential customers
- As a top performer, I consistently achieved the highest sales numbers on my team
- My dedication to meeting and exceeding sales targets set me apart as a reliable and effective salesperson
- Recognizing my success, I was entrusted with the responsibility of training my team members
- My ability to convey product knowledge and sales techniques was pivotal in helping them get up to speed quickly and become successful contributors to the team
- Door to door sales can be challenging, but I showed resilience and adaptability by persistently engaging with homeowners, even in adverse weather conditions or in the face of rejection
- In addition to my door to door sales efforts, I followed up with clients who had expressed interest by providing their contact information
- This follow up not only demonstrated my commitment to customer service but also significantly increased the likelihood of closing deals with these leads
- I excelled in building strong relationships with customers
- My approachable and friendly demeanor allowed homeowners to trust in me and make informed decisions about their internet service, resulting in high customer satisfaction and loyalty
- I gained in depth knowledge of MetroNet's internet offerings, allowing me to address customer inquiries and concerns effectively
- My expertise played a significant role in closing deals and instilling confidence in potential clients
- I developed and implemented effective sales strategies that included personalized pitches tailored to the needs of each homeowner
- My ability to adapt and refine my approach based on customer feedback and market dynamics contributed to my success
- I demonstrated exceptional problem solving skills, addressing any issues or objections that customers raised during the sales process
- This proactive approach often turned potential hurdles into opportunities, further driving my sales success.
Sales Representative
ERC Straight Line
Grand Rapids, Michigan
04.2023 - 08.2023
- Conducted cold calls to local businesses to inform them about the Employee Retention Credit program
- Assisted businesses in understanding eligibility criteria and the benefits of ERC
- Offered guidance on the application process, ensuring businesses submitted the necessary documentation
- Conducted financial assessments to maximize credit amounts and advised on record-keeping
- Developed and executed outreach strategies through various communication channels
- Collaborated with government authorities to stay updated on ERC program developments.
Branch Manager
College Works Painting
Grand Rapids, Michigan
12.2022 - 04.2023
- Sold $60k in under two months
- Hired employees through indeed, linkedin, cold calling and other forms
- Conducted customer consultations, created detailed project plans and budgets, including material and labor costs
- Maintained accurate project documentation, including invoices and work orders
- Developed and implemented marketing strategies to increase business and revenue
- Communicated with customers regularly to ensure satisfaction and address any concerns
- Created and managed project schedules to ensure completion within the agreed-upon timeline
- Developed marketing strategies to generate new leads and increase sales
- Conducted sales presentations and negotiated contracts with potential clients
- Maintained accurate records of job costs, time spent, and materials used
- Demonstrated proficiency in project management software and other relevant tools
- Adapted to changing circumstances and managed multiple tasks simultaneously
- Collaborated with fellow interns and managers to improve team performance and achieve goals
- Coordinated with suppliers to order and receive necessary materials
- Coordinated with clients to ensure their satisfaction with projects
- Trained new interns on painting techniques and safety procedures.
Dropshipping
My Business
Clarkston, MI
10.2020 - 05.2022
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction
- Customized e-commerce platforms by building new products, designing landing pages, and integrating new vendors and apps to further enhance website UI and UX
- Helped find leading online retailers and platforms to connect with consumers
- Constructed new payment systems for online orders to optimize website shopping and boost sales
- Supported annual media planning process and media buying for digital content
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Created and implemented new business opportunities by utilizing strategic networking strategies
- Increased profits through providing excellent customer service, following established guidelines, and auditing sales reports
- Monitored sales team performance, analyzed sales data, and reported information to area managers.
BRAND CALLED POTE
My Business
, United States
10.2020 - 05.2022
- Planned, implemented, and tracked sales and marketing strategies to promote brand products
- Inspected and tested finished products for quality assurance.
- Maintained accurate records of daily production activities.
- Developed and implemented innovative design solutions to complex user interface problems.
- Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
- Assisted in creating and maintaining website content, such as text, images, videos, and other multimedia elements.
- Monitored website performance and made necessary adjustments to ensure optimal user experience.
- Analyzed data from Google Analytics to track website traffic patterns.
- Developed website architecture and user interface design.
- Analyzed website requirements from a business perspective to create effective solutions.
- Developed and implemented effective marketing strategies to promote products and services.
- Conducted market research to identify consumer trends and preferences.
- Created content for digital campaigns, including website copy, email newsletters, press releases, blogs, social media posts and advertisements.
- Analyzed web traffic data to inform marketing initiatives.
LANDSCAPE OWNER
My Business
Fenton, MI
04.2019 - 09.2021
- Maintained grounds by trimming, weeding, and general clean-up
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized
- Landscaped yards by planting flowers, grass, trees, and bushes
- Mowed lawns using self-propelled and riding mowers.
LANDSCAPING CREW MEMBER
Michigan Outdoor Service
Ortonville, MI
05.2020 - 08.2020
- Trimmed greenery, shrubs, and hedges to maintain a uniform appearance
- Performed planting, watering, mulching, and edging of lawns
- Handled hedge, bush, and shrub trimming
- Removed weeds, hazards, and debris from common pathways to improve usability
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Education
Business Administration -
Grand Rapids Community College
12.2023
Luke M. Powers Catholic High School
06.2021
Skills
- Leadership
- Sales
- Marketing
- Recruiting
- Business Development
- Entrepreneurship
- Customer Service
- Negotiation
- Management
- Project Management
- Effective Communication
- Time Management
- Problem Solving
- Attention to Detail
- Adaptability
- Networking
- Planning
- Initiative
- Multi-tasking
- Creative Thinking
- Conflict Resolution
- Social Media
- Event Planning
Timeline
Retail Sales/Marketing
Innovative Client Connections
12.2023 - Current
Third Party Marketing/Sales
MetroNet
08.2023 - 11.2024
Sales Representative
ERC Straight Line
04.2023 - 08.2023
Branch Manager
College Works Painting
12.2022 - 04.2023
Dropshipping
My Business
10.2020 - 05.2022
BRAND CALLED POTE
My Business
10.2020 - 05.2022
LANDSCAPING CREW MEMBER
Michigan Outdoor Service
05.2020 - 08.2020
LANDSCAPE OWNER
My Business
04.2019 - 09.2021
Business Administration -
Grand Rapids Community College
Luke M. Powers Catholic High School
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