Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josh Gomez

San Francisco,CA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

15
15
years of professional experience

Work History

Store Manager

Aesop
04.2023 - Current
  • Managed 1.0 Million Dollar store
  • Management experience within customer service environment
  • Proven track record of effective selling skills and ability to drive commercial outcomes
  • History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
  • Demonstrated ability to utilize empathy to manage interpersonal relationships
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Product Knowledge, Sales and KPI's.
  • Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
  • Strong communication, problem-solving, commercial acumen and merchandising skills
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised and effectively trained 10 employees to decrease process lags and boost productivity.

Solutions Consultant Regional Manager

AT&T Integrated, At&T
05.2022 - 04.2023
  • Introduce residential customers to award-winning TV service and sell state of art technology in conjunction with service installers
  • With knowledge of wide range of technology and services provide customized solutions to meet needs and elevate customer experience
  • With providing excellent communication, strategic thinking, and ability to close each deal with ease
  • Communicate with expertise through hands-on demos that generate new sales during home visit
  • Responsible for own territory, working daily appointments and meeting sales and service objectives
  • Ability to upsell and transition warm leads into actual sales
  • Excellent time management and communication skills
  • Experience with mobility
  • Monitored project status and productivity while inspecting performances to decrease process discrepancies by 90%
  • Increased revenue by 90% to provide top product quality control and eliminate downtown

District Trainer

T-Mobile Signature Store, Flag Ship store
03.2020 - 05.2022
  • Developed strong teamwork, Coaching and performance management to drive winning together results
  • Periodically reviewed and conducted in store follow up training for all New Hires and certifying them to set them for success in their home store and career
  • Managed team of 7 who helped to develop them while helping them meet their monthly quota.
  • Aided workers with job improvement skills while developing alternative training methods.
  • Partnered with management to conduct individual training needs analysis for required coaching and training.
  • Presented T-Mobile training programs to new staff members while assessing talent for performance evaluations.

Regional Sales Development Executive

Coty Inc
11.2018 - 03.2020
  • Travel and oversaw 4.5 Million Dollar Market with over 50 Sephora Stores in Three Key Markets based in San Francisco, Seattle WA, and Las Vegas NV
  • Managed Portfolio of 7 Brands that Sephora Currently Sales which includes Gucci, Chloe, Burberry, Mui Mui, Marc Jacobs, Stella and Philosophy
  • Manage team of 4 brand ambassadors and developed strong teamwork, coaching and performance management to drive winning together results.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Recognized as top performer in region at national sales meeting for 2019.

DISTRICT FACILITATOR

SEPHORA
07.2008 - 11.2018
  • Developed strong teamwork, Coaching and performance management to drive winning together results
  • Periodically reviewed and conducted follow up training for all brand advisors with focus on how to strategically create custom programs to drive traffic
  • Developed and executed mega $5,000 to $10,000 sales event with brand partners
  • Teach makeup master classes for over 350 clients in one sitting and generate high sales performance.
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Identified areas in need of improvement and implemented solutions.
  • Planned and facilitated SUBC workshops in accordance with Sephora Education curricula, employing varied methods to maximize attendance.

Education

Event Planner - Meeting And Event Planning

Miami Dade College
Miami, FL
06.2013

Skills

  • Networking
  • Training & Development
  • Branding and Marketing
  • Social Event Planning
  • Store Opening and Closing Procedures
  • Maximizing Profitability
  • Sales Expertise
  • Goals and Performance
  • Staff Training
  • Team Leadership
  • Staff Management
  • Time Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager

Aesop
04.2023 - Current

Solutions Consultant Regional Manager

AT&T Integrated, At&T
05.2022 - 04.2023

District Trainer

T-Mobile Signature Store, Flag Ship store
03.2020 - 05.2022

Regional Sales Development Executive

Coty Inc
11.2018 - 03.2020

DISTRICT FACILITATOR

SEPHORA
07.2008 - 11.2018

Event Planner - Meeting And Event Planning

Miami Dade College
Josh Gomez