Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
Work History
Store Manager
Aesop
04.2023 - Current
Managed 1.0 Million Dollar store
Management experience within customer service environment
Proven track record of effective selling skills and ability to drive commercial outcomes
History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
Demonstrated ability to utilize empathy to manage interpersonal relationships
Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Product Knowledge, Sales and KPI's.
Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
Strong communication, problem-solving, commercial acumen and merchandising skills
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised and effectively trained 10 employees to decrease process lags and boost productivity.
Solutions Consultant Regional Manager
AT&T Integrated, At&T
05.2022 - 04.2023
Introduce residential customers to award-winning TV service and sell state of art technology in conjunction with service installers
With knowledge of wide range of technology and services provide customized solutions to meet needs and elevate customer experience
With providing excellent communication, strategic thinking, and ability to close each deal with ease
Communicate with expertise through hands-on demos that generate new sales during home visit
Responsible for own territory, working daily appointments and meeting sales and service objectives
Ability to upsell and transition warm leads into actual sales
Excellent time management and communication skills
Experience with mobility
Monitored project status and productivity while inspecting performances to decrease process discrepancies by 90%
Increased revenue by 90% to provide top product quality control and eliminate downtown
District Trainer
T-Mobile Signature Store, Flag Ship store
03.2020 - 05.2022
Developed strong teamwork, Coaching and performance management to drive winning together results
Periodically reviewed and conducted in store follow up training for all New Hires and certifying them to set them for success in their home store and career
Managed team of 7 who helped to develop them while helping them meet their monthly quota.
Aided workers with job improvement skills while developing alternative training methods.
Partnered with management to conduct individual training needs analysis for required coaching and training.
Presented T-Mobile training programs to new staff members while assessing talent for performance evaluations.
Regional Sales Development Executive
Coty Inc
11.2018 - 03.2020
Travel and oversaw 4.5 Million Dollar Market with over 50 Sephora Stores in Three Key Markets based in San Francisco, Seattle WA, and Las Vegas NV
Managed Portfolio of 7 Brands that Sephora Currently Sales which includes Gucci, Chloe, Burberry, Mui Mui, Marc Jacobs, Stella and Philosophy
Manage team of 4 brand ambassadors and developed strong teamwork, coaching and performance management to drive winning together results.
Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Recognized as top performer in region at national sales meeting for 2019.
DISTRICT FACILITATOR
SEPHORA
07.2008 - 11.2018
Developed strong teamwork, Coaching and performance management to drive winning together results
Periodically reviewed and conducted follow up training for all brand advisors with focus on how to strategically create custom programs to drive traffic
Developed and executed mega $5,000 to $10,000 sales event with brand partners
Teach makeup master classes for over 350 clients in one sitting and generate high sales performance.
Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
Identified areas in need of improvement and implemented solutions.
Planned and facilitated SUBC workshops in accordance with Sephora Education curricula, employing varied methods to maximize attendance.