Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josh Graham

Christiana,TN

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Estimator

Snapsheet
09.2023 - Current
  • Write fair and accurate estimates from photos of auto physical damage that comply fully with insurance carrier guidelines
  • Utilize internal training tools and external resources to clearly document every claim with high attention to detail
  • Work effectively with repair facilities while maintaining a positive and professional demeanor

General Manager

Gerber Collision
01.2020 - 08.2023
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Production Manager

Caliber Collision
07.2015 - 12.2020
  • Coordinated with other departments to align production with customer requirements.
  • Prepared and maintained production reports.
  • Analyzed production data and prepared reports.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Monitored team budgets to keep projects on task and avoid waste.

Collision Estimator

Abra Autobody
07.2009 - 06.2015
  • Analyzed plans and specifications to identify scope and cost of repairs.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
  • Documented damage with photographs and detailed written descriptions.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.

Education

BBA - Business

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Performance improvement
  • Effective leader
  • Efficient multi-tasker
  • Relationship building
  • Consistently meet goals
  • Operations management
  • Coaching and mentoring
  • Deadline-oriented

Certification

  • Xactimate level 1 certification
  • ICAR certified
  • Adjuster licenses for multiple states

Timeline

Estimator

Snapsheet
09.2023 - Current

General Manager

Gerber Collision
01.2020 - 08.2023

Production Manager

Caliber Collision
07.2015 - 12.2020

Collision Estimator

Abra Autobody
07.2009 - 06.2015

BBA - Business

Middle Tennessee State University

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Josh Graham