Joshua Grasso
Bridgewater,MA
Summary
Enthusiastic service and sales professional with experience in high‑volume, customer‑facing roles. Adept at delivering exceptional service, multitasking under pressure, managing inventory and assisting with stock ordering. High‑energy team player dedicated to upholding industry standards and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
Starbucks
Los Angeles, California
06.2024 - 08.2025
- Executed store operations during scheduled shifts, supporting store manager in achieving targets.
- Delegated tasks to partners, ensuring adherence to Starbucks Experience standards.
- Trained and coached new partners, promoting performance excellence through constructive feedback.
- Organized opening and closing duties while adhering to cash handling and safety protocols.
Sales Associate
Firestone Auto Care
Los Angeles, California
01.2024 - 07.2024
- Assessed automotive needs to recommend suitable products and services for customers.
- Performed entry-level vehicle services, including oil changes, filter replacements, and tire installations.
- Supported daily store operations by managing inventory, opening, and closing the shop.
- Delivered exceptional customer service, promptly resolving issues and driving sales growth through upselling.
Shift Supervisor
The Hard Rock Café
Los Angeles, California
11.2022 - 01.2024
- Promoted store success through effective leadership and strategic initiatives.
- Demonstrated multitasking abilities while prioritizing tasks efficiently.
- Maintained reliability and punctuality in all operations.
- Provided tailored suggestions to customers based on individual preferences.
- Communicated food orders to kitchen staff promptly and clearly.
Server
Hollywood Roosevelt Hotel
Los Angeles, California
12.2021 - 06.2022
- Removed spilled food, broken dishes, and empty bottles to maintain cleanliness.
- Performed serving, cleaning, and stocking duties to support customer service operations.
- Collected payments from customers efficiently.
- Checked with customers to confirm satisfaction with meals.
Education
High School Diploma -
Taunton High School
Taunton, MA06-2018
Skills
- Leadership and management
- Time optimization
- Communication skills
- Problem solving
- Product expertise
- Sales strategies
- Customer service
References
- Kevin Grist, 508.962.1944
- Steven Abbate, 508.897.7391
Timeline
Shift Manager
Starbucks
06.2024 - 08.2025
Sales Associate
Firestone Auto Care
01.2024 - 07.2024
Shift Supervisor
The Hard Rock Café
11.2022 - 01.2024
Server
Hollywood Roosevelt Hotel
12.2021 - 06.2022
High School Diploma -
Taunton High School