Joshua Green
Jacksonville,Florida
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. 8+ Years of experience as a Salesforce System Administrator. 5+ years of experience as a Salesforce.com Product Owner, Salesforce Solution Consultant, Business Analyst and Solution Engineer. 14+ years’ experience in a technical role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Solution Engineer
Chargent by Approntier
12.2023 - 08.2024
- Lead discovery sessions with prospected customers to better understand their pain points and use cases
- Develop and deliver custom Salesforce Demonstrations to fit their use case
- Collaborate with the Product Team, Technology Partners and Salesforce Sales Teams to provide solutions for prospects and existing customers
- Implement and manage Salesforce TrialForce org.
Salesforce Solution Consultant/Business Analyst
Verndale
04.2021 - 05.2023
- Guides clients through implementation of Salesforce solutions
- Implementations include Sales Cloud, Service Cloud, Field Service Lighting, NonProfit, Cloud, Experience Cloud, and CPQ
- Translates business requirements into well-architected solutions that best leverage Salesforce platforms and products
- Provides detailed level of effort estimates for proposed solutions
- Articulate benefits and risks to a solution's feasibility and functionality
- Designs elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
- Drafts custom development specifications and manages the delivery and testing of the functionality by Development resource
- Provides hands-on, expert-level technical assistance to developers.
Salesforce Product Owner II
Availity
11.2019 - 03.2021
- Manage enhancements and features from ideation through development and delivery
- Gather business requirements from stakeholders and translate them for development team
- Serve as primary liaison between development team and business
- Create acceptance criteria to express requirements
- Perform functional testing and manage user acceptance testing
- Ensure test and validation plans are completed
- Facilitate meetings with stakeholders and technical team
- Manage and monitor sprint work and prioritize work in backlog
- Tools Used: Salesforce.com, Office 365 Tools, JIRA, Confluence, Visio.
Marketing Data Manager/Senior Salesforce Administrator
Monique Burr Foundation for Children
10.2018 - 10.2019
- Administer, Build reports and dashboards
- Create processes and workflows
- Add Custom Objects, Fields, Page Layouts, and Record types
- Set up users and maintain profiles and roles
- Create Custom Objects, Fields, Page Layouts, and Record
- Ensure data is clean and reportable
- Support and administer instances of Mail Chimp, Form Assembly, WordPress, and Absorb LMS
- Train users on and build documentation for all of systems that use
- Manage IT Projects with external vendors
- Gather project requirements and design process flows for all technical projects
- Provide IT Support for corporate users as well as remote employees throughout United States
- Support Windows computers, MAC computers, and Chromebooks
- As well as IOS and Android mobile devices
- Tools Used: Salesforce.com, Office Suite Tools, Mail Chimp, Form Assembly, WordPress, Absorb LMS, Trello.
Senior Salesforce System Administrator
Mckesson
08.2016 - 10.2018
- Work closely with Business Owners on process improvements and workflows through
- Build reports and dashboards for Business owners to monitor their team's performance
- Train users on how to use Salesforce.com
- Set up users in Salesforce.com and maintain profiles and roles
- Create Custom Objects, Fields, Page Layouts, and Record types to meet businesses needs
- Works closely with Developers, Business Analysts, and Project Managers to provide solutions that help them do their jobs more efficiently
- Work Tier 2 level Helpdesk cases troubleshooting user errors and system bugs
- Also, reviews enhancement suggestions and process ones that can be done with standard salesforce.com capabilities
- The enhancements where custom development is needed are escalated to our project team to prioritize for development
- Tools Used: Salesforce.com, JIRA, Wiki, Office Suite Tools, SQL Tools.
Product Support Representative
Mckesson
02.2010 - 08.2018
- Administrate JD Edwards XE and 9.1 for all business processes
- Worked as tier 3 support for all escalated issues
- Administer IBM AS400 legacy application servers
- Administer Avaya Phone System
- Write New SQL Statements to provide reports to field and management on time sensitive reports
- Also used SQL Navigator and Microsoft Access to perform mass updates to JD Edwards
- Served as Administrator for Active Directory and Microsoft Exchange Server
- Supported Warehouse Management system Red Prairie and also support Transportation Suite Roadnet
- Served as Administrator for ITSM suite Epicor/Clientele.
Education
Bachelor of Science - Information Technology – Management
Florida State College Of Jacksonville
02.2017
Skills
- Atlassian Suite
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Field Service Lighting
- Salesforce NonProfit
- Salesforce CPQ
- Salesforce Flow
- Salesforce Commerce Cloud
- Salesforce Billing
- Chargent
- Strategic Thinking
- Customer Engagement
- Requirements Gathering
- Solution Design
- Technical Presentations
- Software Development
- Team Collaboration
- Detail Oriented
- Troubleshooting and resolution
- Oral and written communications
- Data Analysis
- Agile Methodologies
- Project Coordination
- Software Development Lifecycle
Certification
· Salesforce Service Cloud Consultant
· Salesforce Business Analyst
· Salesforce System Administrator
· Salesforce Sales Cloud Consultant
· Salesforce Field Service Lightning Consultant
Timeline
Solution Engineer
Chargent by Approntier
12.2023 - 08.2024
Salesforce Solution Consultant/Business Analyst
Verndale
04.2021 - 05.2023
Salesforce Product Owner II
Availity
11.2019 - 03.2021
Marketing Data Manager/Senior Salesforce Administrator
Monique Burr Foundation for Children
10.2018 - 10.2019
Senior Salesforce System Administrator
Mckesson
08.2016 - 10.2018
Product Support Representative
Mckesson
02.2010 - 08.2018
Bachelor of Science - Information Technology – Management
Florida State College Of Jacksonville