Josh Hall
Rancho Cucamonga,CA
Summary
Dedicated and detail-oriented business analyst with experience in interpreting and analyzing complex data sets to drive business solutions. Proficient in statistical analysis, data visualization, and database management, with expertise in SQL, Python, Tableau. Proven ability to translate data insights into actionable recommendations, contributing to improved operational efficiency and informed decision-making. Strong communicator and collaborator, adept at presenting findings to diverse stakeholders. Eager to leverage analytical skills and passion for problem-solving to deliver impactful results in a dynamic team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead User Support and Applications Specialist
Scripps College
Claremont, CA
08.2021 - 12.2023
- Analyze and communicate data
- Planning and monitoring to implement corrective actions
- Evaluated and interpreted service requests, issuing recommendations to assist planning, organization and expansion of large-scale projects.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Analyzed key process metrics and trends, conducting investigations to assist problem resolution and document resources.
- Received and prioritized support requests to maximize resource utilization.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Provided technical support to customers for the installation, configuration and troubleshooting of applications.
Customer Service/Computer Specialist
Apple
Rancho Cucamonga, CA
08.2011 - 08.2018
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Offered custom troubleshooting to assist problem resolution and restore service levels.
- Issued product and service recommendations according to specified queries.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Master of Science - Data Analytics
Western Governors University
Salt Lake City, UT01-2025
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UT08.2022
Skills
- Planning and Organizing
- Proficient in Windows and Mac OS
- Excel
- SQL
- Python
- Business Analysis
- Software Testing and Troubleshooting
- Technology Planning
- User Training
- Critical Thinking
- Customer Support
- Helpdesk
- Leadership
- Organizational Skills
Certification
- Professional in Human Resources (PHR), HRCI - 2022
Timeline
Lead User Support and Applications Specialist
Scripps College
08.2021 - 12.2023
Customer Service/Computer Specialist
Apple
08.2011 - 08.2018
Master of Science - Data Analytics
Western Governors University
Bachelor of Science - Human Resource Management
Western Governors University
- Professional in Human Resources (PHR), HRCI - 2022
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