Josh Hamby

Work History

Department Supervisor

Lowe's Home Improvement-Michigan City, IN

2022.05 - Current

Oversee staff over 100
Directly supervise specialists designated to selling
Spread selling culture while creating inclusive environment
Worked side by side with associates to succeed in goals set corporate and ourselves
Meeting, and exceeding, weekly, quarterly, and yearly sales plans
Worked with different vendors for many different product assortments
Oversaw over 10 million dollars worth of departments
Successfully worked likelihood to recommend' score over 90%
Recognized with multiple service stars for great customer service.
Assigned tasks and established work schedules to staff to cover operational needs.
Oversaw daily operational performance of specialty and garden team.
Promoted culture focused on encouraging staff to develop skills and abilities.
Built and designed large displays weekly to promote specific products.
Built relationships with current customers to maintain goodwill and gain additional business.
Trained new employees on overall company and department-specific policies and procedures.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Maintained stock of items, cleanliness, organization, and provided excellent customer service
Handled cash register, returns, and refunds

Shift Supervisor

Starbucks-La Porte, IN

2019.10 - 2022.05

Take orders and process payments
Keep drive window times under 30 seconds
Directly oversee staff of 30
Keep drinks and food organized going to correct location in fast paced high volume store
Provided fast and courteous customer service
Learned and know all drinks proper ingredients and build
Completed store opening and closing procedures and balanced tills.
Created and implemented strategies for improving operational efficiency and accuracy.
Coordinated merchandising, promoted new products and increased brand awareness.
Enforced company policies and regulations with employees.
Helped store management meet standards of service and quality in daily operations.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Responded to and resolved customer questions and concerns.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Conducted routine inspections to check quality and compliance with established specifications.
Resolved conflicts between employees to maintain positive and productive work environments.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Materials Management Technician

LaPorte Hospital-La Porte, IN

2017.07 - 2020.11

Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
Collaborated with 4-person team to develop long range material demand plans and used gathered intelligence to work with suppliers to secure production reservations.
Forecasted production schedules and adjusted plans to accommodate changes in demand.
Worked with 5-member team to move and reorganize bulk warehouse, increasing material inventory and pull accuracy 98%

Assistant Manager

Michiana Goodwill Industries-LaPorte, IN

2016.05 - 2017.07

Conducted interviews alongside Store manager and together chose best candidate for jobs
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
I also held store meetings to speak with employees about production, low morale, and any issues that were hindering work flow
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Supervised day-to-day operations to meet performance, quality and service expectations.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Assembler

Caddo connections-LaPorte, IN

2015.10 - 2016.05

Assembled components with minimal supervision, exceeding expected project milestones.
Followed outlined specifications to implement assembly plans.
Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Tested finished products to perform quality assurance and identify discrepancies.
Collaborated with team members to improve production processes and maintain quality standards.
Connected cables, tubes, and wiring according to specifications.
Assisted in development of new assembly processes.
Verified part numbers and placed parts in appropriate shipping containers.
Followed safety protocols to maintain safe working environment.
Troubleshot and resolved mechanical issues that occurred during assembly.
Completed durable assemblies and subassemblies with hand and power tools.

Drive thru ambassador

Michiana Goodwill Industries-LaPorte, IN

2012.05 - 2015.10

Displayed excellent customer service when greeting customers and accepting donations.
Sorted and performed quality control measures of donated items.
Worked with site management to prepare weekly work schedules and fulfill staffing requirements.
Opened and closed facility according to operating hours to secure donations and funds.
Reported instances of fraud and illegal dumping on company property.
Assisted in loading and unloading of transport trucks.
Respectfully communicated with diverse population of volunteers and employees.
Maintained organized and clean worksite.

Polyweld operator

FSI-Michigan City, IN

2009.01 - 2012.07

Provided on-the-job training to newly hired workers and team members.
Maintained organized work area by cleaning and removing hazards.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Worked outside in all weather conditions.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Summary

Overview

Work History

Department Supervisor

Shift Supervisor

Materials Management Technician

Assistant Manager

Assembler

Drive thru ambassador

Polyweld operator

Education

High School Diploma -

Bachelor of Arts - Sociology

Skills

Certification

Assessments

Work Availability

Work Preference

Work Type

Important To Me

Languages

Timeline

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