Josh Hamilton
Grand Rapids,MI
Summary
Detail-oriented investigations and compliance professional with experience in financial controls, AML investigations, transaction monitoring, retail audit operations, and data analysis in high-volume environments. Proven ability to identify suspicious activity, conduct structured investigations, and produce clear, well-supported case narratives. Strong background in BSA/AML compliance within a Money Services Business environment, with advanced skills in documentation, research, and risk assessment. Looking to relocate, and willing to travel extensively.
Overview
4
4
years of professional experience
Work History
Cash Office Manager/Onsite AML Compliance Delegate
SpartanNash Co.
Grand Rapids, MI
11.2024 - Current
- Manage daily revenue and money services reconciliations including tills, deposits, safe counts, and variance resolution
- Serve as onsite AML compliance delegate overseeing $20K+ in weekly money services activity and $500K+ total transaction volume
- Monitor transactional activity for anomalies and suspicious indicators
- Conduct investigations using transaction data and supporting documentation
- Produce structured investigative narratives aligned with BSA/AML standards
- Escalate high-risk activity per compliance protocols
- Improved Cash Control & Bookkeeping Internal audit score by 51.5%, achieving the highest in the district
- Perform root cause analysis and implement corrective actions to align with policy and regulatory requirements
- Served as a District Training and Audit SME, conducting audits for surrounding stores and delivering improvements, training, and resources to improve compliance
Person in Charge (PIC)
SpartanNash Co.
Grand Rapids, MI
10.2023 - 11.2024
- Supervised daily front-end operations as well as within 8+ other departments and 50+ associates.
- Resolved customer issues and concerns, ensuring amazing experiences and guest satisfaction.
- Mentored and developed associates to improve performance and guest experience
- Collaborated across multiple departments to improve customer experience and streamline processes.
Starbucks Lead / Barista Trainer
SpartanNash Co.
Zeeland, MI
09.2022 - 10.2023
- Oversaw hiring, training, and development, Aligning team with standards as well as customer needs.
- Managed inventory and ordering to reduce known loss and improve availability for guests.
- Helped roll out Mobile Order technology, coaching team & leadership on optimal operations practices.
- Earned Starbucks Coffee Master status for product and customer excellence.
Barista
Starbucks
Holland, MI
11.2021 - 09.2022
- Crafted a variety of beverages following standardized recipes and customer preferences.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained cleanliness and organization of the workspace to promote a welcoming environment.
- Processed customer transactions accurately using point-of-sale systems and cash handling procedures.
Education
Associate of Business in Accounting -
Grand Rapids Community College
01-2026
High School Diploma - undefined
Zeeland West High School
01-2024
Skills
- Transaction Monitoring
- AML/BSA Regulations
- SAR Composition/Filing
- Fraud detection/prevention
- Financial record keeping
- Regulatory compliance
- Case Documentation
- Financial Reconciliation
- Root Cause Analysis
- Risk Assessment
- Internal Controls
- Microsoft Office/Power BI
Timeline
Cash Office Manager/Onsite AML Compliance Delegate
SpartanNash Co.
11.2024 - Current
Person in Charge (PIC)
SpartanNash Co.
10.2023 - 11.2024
Starbucks Lead / Barista Trainer
SpartanNash Co.
09.2022 - 10.2023
Barista
Starbucks
11.2021 - 09.2022
High School Diploma - undefined
Zeeland West High School
Associate of Business in Accounting -
Grand Rapids Community College