Josh C Harper
Rome
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales in both retail and service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Teller III
AmeriCU Federal Credit Union
04.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Retail Sales Associate
Premier Technologies
07.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Crew Member
McDonald's
02.2022 - 06.2022
- Took orders, prepared meals and collected payments accurately under pressure.
- Assisted other team members to achieve goals; cross trained in all areas of the restaurant to build adaptability.
- Commonly performed tasks from several positions simultaneously to meet customer expectations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Typically served 200 to 400 cars per shift.
- Prepared products following restaurant, health and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
Pest Control Technician
Skeeter Eater
03.2020 - 10.2021
- Oversaw all aspects of business, from billing and sales to service application.
- Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
- Drove to customer residences and places of business to inspect for pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected equipment for proper functionality to effectively facilitate application.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
- Provided free home inspections to potential clients in effort to increase company exposure and business leads.
- Drafted and completed service agreements with high level of accuracy.
- Applied chemical solutions on building surfaces to eliminate pests.
Career Consultant
Medical Solutions
09.2019 - 03.2020
- Scheduled new hire training, managed documentation and resolved initial concerns to support efficient on-boarding.
- Maintained modern and technologically-savvy direction for operations.
- Equipped clients with job search skills to increase success chances.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Retail Store Manager
Spring Street Cigars
11.2015 - 11.2019
- Became intimately familiar with a large range of tobacco products, accessories, and craft beer brands to assist customers
- Perfected sales strategies and marketing techniques to promote product awareness as well as expand return customer bases
- Worked in tandem with industry representatives to drive product awareness, establish demand, and exploit newly created sales opportunities
- Applied advanced knowledge, interpersonal skills and acquired customer trust to create strategic demand for targeted goods, effectively building sales trends around business goals
- Educated customers about goods carried, while applying sales techniques to build their preference profiles and diversify their buying habits
- Set company wide records in sales and positive customer reviews
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Managed all aspects of store operations, including organization, maintenance, purchasing functions, customer satisfaction, and retail sales
- Trained team members in successful strategies to meet operational and sales targets
- Attended national trade shows to maintain a knowledge base of all current products as well as negotiate with suppliers on the behalf of the business
- Designed business improvement plans
- Supervised and effectively trained 5 employees, ensuring their knowledge base grew and that they were capable of assisting customers and managing the store in an effective way
- Coordinated with day management to identify and resolve on-going issues
- Submitted orders for replacement stock as well as new inventory
- Submitted reports to senior management to aid in business decision-making and planning
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
- Walked around facility frequently to check activities, maintain infrastructure and update merchandising techniques
- Optimized store displays and appearance via strategic merchandising
- Established inventory, layout, and merchandising for a satellite location
- Created schedules for employees, managed their individual needs, and was always very conscious of morale and productivity
First Stage Tire Assembly Operator
Cooper Tire And Rubber Company
10.2018 - 09.2019
- Assembled and tested tires by performing the initial building phases of individual tire production, measuring machine performance, and maximizing machine efficiency
- Completed inspections after every tire produced and managed scheduled maintenance and emergency repairs on multiple machines I was certified to operate
- Met production goals on a consistent basis with efficient loading and unloading of materials, as well as maximizing the efficiency of the manual building process. I completed the training program far ahead of schedule, and regularly produce far more tires than are outlined by expected production rates
- Developed a detailed understanding of the machinery I operated and was capable of performing repairs and troubleshooting procedures, minimizing downtime to maximize production
- Performed precise startup and shutdown operations to control wear on equipment and maintain personnel safety, as well as examine and test machine metrics to ensure quality
- Created and managed paperwork related to production orders, machine metrics, and overall tire production counts
- Placed high emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
- Became accustomed to long shifts during both day and night, reinforcing schedule flexibility and contributing to tire demand requirements through overtime shifts and dynamic specification alterations to produce tire models that were needed to fill customer orders
Landscape Laborer
Self Employed
06.2013 - 08.2014
- Enhanced visibility and improved shapes of trees and bushes with proper pruning
- Removed overgrowth, hazards and debris from common pathways to improve usability
- Applied weed- and pest-killing chemicals to lawns to protect growth and improve attractiveness
- Maintained commercial and residential landscapes working in team environment
- Operated landscaping equipment with a focus on safety and efficiency
Kitchen Staff
Red Lobster
09.2011 - 08.2012
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Explained cooking techniques to wait staff in order to support customers with food allergies or diet restrictions
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Checked refrigerators and freezers for proper functioning and to ensure food had not spoiled
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Trained newly hired employees in most effective cleaning and sanitation methods
Manufacturing Technician
Endicott Interconnect Technologies
09.2010 - 10.2011
- Operated Laser Drilling machines to create circuit boards and chip sets based on customer specifications
- Became certified on every machine in the Laser Drilling Department before becoming the Quality Assurance Supervisor.
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Made sure that products were produced on time and were of good quality
Cashier
Price Chopper Supermarkets
06.2007 - 08.2009
- Counted cash in register drawer to balance register at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
Education
High School Diploma - undefined
Union Endicott High School
Endicott, NY2009
Skills
- Point of Sale systems
- Team leadership
- Strong multi-tasking
- Experienced decision maker able to establish and streamline priorities and responsibilities
- Meticulously detail-oriented
- Experience establishing and expanding client bases and diversifying revenue streams
- Able to tailor sales strategies to fit individualized needs and preferences of specific customers
- Able to communicate quickly and effectively
- Interpersonal skills
- Outstanding attendance records
Timeline
Teller III
AmeriCU Federal Credit Union
04.2023 - Current
Retail Sales Associate
Premier Technologies
07.2022 - 04.2023
Crew Member
McDonald's
02.2022 - 06.2022
Pest Control Technician
Skeeter Eater
03.2020 - 10.2021
Career Consultant
Medical Solutions
09.2019 - 03.2020
First Stage Tire Assembly Operator
Cooper Tire And Rubber Company
10.2018 - 09.2019
Retail Store Manager
Spring Street Cigars
11.2015 - 11.2019
Landscape Laborer
Self Employed
06.2013 - 08.2014
Kitchen Staff
Red Lobster
09.2011 - 08.2012
Manufacturing Technician
Endicott Interconnect Technologies
09.2010 - 10.2011
Cashier
Price Chopper Supermarkets
06.2007 - 08.2009
High School Diploma - undefined
Union Endicott High School