Josh Heikens
Jacksonville Beach,FL
Summary
Extensive and versatile experience in providing educational development and operations in the business-to-consumer and business-to-business marketplace. In-depth understanding of core business systems, including process designing, problem-solving and product designing.
Overview
20
20
years of professional experience
Work History
Field Acquisitions Manager, Operations Support
Storage Rentals of America
01.2022 - Current
- Set own work and travel schedule with accordance to company and team requirements
- Gather and provide information and initiatives monthly for the entire field through the operations newsletter
- Communicate with various departments to collect data for the weekly manager email communication
- Create detailed instructions and checklist for location setup in OneNote for our team
- Provide site data, audits and reports for new acquisitions prior to purchase
- Maintain, update and expand live Organization Chart and Map
- Tested and provided training for DaVinci lock system
- Provide advertising and support for SROA Commercial Rentals
- Contribute to and implement new company initiatives
Private Math Tutor
Self Employed
01.2007 - 01.2022
- Located and capitalized on an absent tutoring market
- After starting with a single student, built a robust business with 20 weekly clients, 5 as-needed clients and a client waitlist
- Clients selected by criteria and must meet specific tutoring guidelines
- Service goals set by students and families to attain success
- Guidelines attain success in current class as well as future classes from 6th grade through Pre-Calculus
- Students and families retain services year after year
Department Manager, Mathematics Teacher & Mathematics Tutor
Landrum Middle School
01.2005 - 01.2022
- Create, coordinate and implement educational roadmap to instill growth and knowledge in students
- Work closely with teachers and administrators to develop creative curriculums that enhance learning and bring new ideas to students
- Demonstrate solid understanding of student needs and concerns, allowing for successful implementation of prescribed instructions
- Use data analysis to target students and develop individualized education plans for strategic growth
- Math Department Manager; Faculty Training Director
- Achieved a 100% pass rate compared to the Florida State average of ~60%
- Assess and evaluate student needs and determine most effective educational programs
- Measure, track and analyze results of programs and curriculums
- Student learning gain is ~20% higher than Florida State average
- Leverage reputation into a pioneering tutoring business that yields revenue increases year over year
- Maintain an educational rapport with current and former students and families to expand the tutoring business
- Design assignments using a variety of software to target educational gaps and to exceed learning goals.
Education
Bachelor of Arts in Mathematics -
SOUTH DAKOTA STATE UNIVERSITY
Brookings, South Dakota01.2003
Skills
- Education Development
- Program Management
- Versatile Communication
- Due Diligence
- Process Development
- Teamwork and Collaboration
- Cross-Functional Teamwork
- Relationship Building
- Staff Training
- Customer Service
- Problem-Solving
Timeline
Field Acquisitions Manager, Operations Support
Storage Rentals of America
01.2022 - Current
Private Math Tutor
Self Employed
01.2007 - 01.2022
Department Manager, Mathematics Teacher & Mathematics Tutor
Landrum Middle School
01.2005 - 01.2022
Bachelor of Arts in Mathematics -
SOUTH DAKOTA STATE UNIVERSITY
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