JOSH HERALD
Boston
Summary
Experienced and results-oriented Business Operations Manager with a proven track record of leveraging data-driven insights to scale and sustain site operations, drive operational efficiency, and optimize resource allocation within the facilities services industry. Skilled in analyzing multi-million dollar budgets and implementing strategic protocols to exceed client expectations. Seeking a challenging role where I can apply my analytical acumen to contribute to a growing organization. Additional training in Full-Stack development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Workplace Services Manager
Google
01.2022 - Current
- Define and support workplace operations, programs, and services at the Google Cambridge, MA and Waterloo, ON campuses.
- Analyze operational data to scale and sustain site operations, including occupancy planning, facilities services, and vendor partner management, leading to optimized resource allocation.
- Drive Google's 2030 Carbon Free commitments as a member of the Workplace Services Sustainability Cohort by implementing workplace standards and reporting.
- Develop and execute financial forecasts, meticulously managing a multi-million dollar operating budget within targeted fiscal variance annually through ongoing variance analysis
- Partner with Real Estate and Business leadership, analyzing market trends and internal demands to inform construction projects, site growth, and long-term real estate strategy.
Account Manager
ABM Industries
09.2021 - 01.2022
- Oversaw the custodial and facilities services contract at the University of New Hampshire by monitoring compliance with regulatory requirements, including financial obligations.
- Conducted thorough analysis of safety data to implement robust safety protocols and maintain detailed OSHA documentation, resulting in 100% compliance during safety audits.
- Established and deepened relationships with key stakeholders, including weekly and monthly updates.
Operations Manager
ABM Industries
05.2020 - 09.2021
- Directed the day to day custodial operation of nearly 50 employees at the University of New Hampshire, including proper training commensurate with the job responsibilities assigned.
- Established operating procedures that lead to over 90% satisfaction score on KPI's consistently from the client.
- Facilitated strong communication channels with key stakeholders through regular weekly and monthly updates; enhanced stakeholder satisfaction and reached project milestones consistently.
Property Manager
Sonder Inc.
04.2019 - 03.2020
- Piloted Sonder's first Safety Training program in Boston to adhere to OSHA standards.
- Analyzed guest complaint data and developed comprehensive standard operating procedures for the Maintenance Specialist team, which resulted in a 31% reduction in guest complaints (from 13% to 9%) and increased operational efficiency.
- Established and sustained relationships with landlords and business partners to align on service expectations (i.e construction, repairs, lease end dates, renewals, etc).
Site Manager
SBM Management Services, LP
12.2016 - 05.2018
- Oversaw the day-to-day soft service operations for the client, Merck Pharmaceutical, including landscaping and grounds, security services, confidential document management, and uniform services.
- Executed a comprehensive financial plan for a $1,000,000 budget, prioritizing high-impact projects and reducing non-essential expenditures.
- Drove efficiencies by improving business operations while adhering to strict GMP safety regulations, meeting monthly SLA's, and ensured all employees and vendors comply with the Safe By Choice culture.
Assistant Integrated Facility Manager
CBRE
10.2015 - 12.2016
- Coordinated shipping and receiving services, space management, landscaping and snow removal, and conference services for Bank of America.
- Partnered closely with the tenant to communicate status updates and project management.
Facilities Coordinator
Sodexo
06.2010 - 03.2014
- Orchestrated comprehensive facility management functions, including elevator repairs and landscaping, improving operational workflow and client satisfaction for P&G Gillette's 1.6 million square foot commercial property.
- Conducted monthly safety trainings for regulation compliance.
- Planned monthly PM services with and operations team and 3rd party vendors and assisted with the financial budget by coding and processing invoices weekly.
Education
Business Administration
University of Phoenix
Skills
- Operations Management
- Data Analysis
- Process Optimization
- Stakeholder Partnership
- Cross-functional Collaboration
- Program Management
- Strategic Planning
- Financial Forecasting
- Vendor Management
Certification
2024
Project Management at Google
2018
Coding Bootcamp at University of New Hampshire
Timeline
Workplace Services Manager
Google
01.2022 - Current
Account Manager
ABM Industries
09.2021 - 01.2022
Operations Manager
ABM Industries
05.2020 - 09.2021
Property Manager
Sonder Inc.
04.2019 - 03.2020
Site Manager
SBM Management Services, LP
12.2016 - 05.2018
Assistant Integrated Facility Manager
CBRE
10.2015 - 12.2016
Facilities Coordinator
Sodexo
06.2010 - 03.2014
Business Administration
University of Phoenix
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