Josh Hilliard
Elk River,MN
Summary
Strategic and relationship-driven Key Account Manager with proven success managing and growing high-value enterprise accounts in both B2B and B2C environments. Expert in account retention, contract negotiation, and cross-functional collaboration to deliver tailored solutions. Skilled at identifying upsell opportunities, expanding account growth, and ensuring client satisfaction while consistently exceeding revenue targets. Brings a track record of building trusted partnerships, mentoring teams, and driving sustainable business growth.
Overview
7
7
years of professional experience
Work History
Key Account Manager
Cintas Corporation
06.2024 - Current
- Manage and expand some of the company's largest, most strategic accounts, ensuring retention and long-term partnership stability.
- Develop and execute tailored growth plans to capture opportunities across multiple product lines.
- Lead multi-year contract renewal negotiations, maximizing profitability and client trust.
- Partner daily with service, operations, and leadership teams to deliver consistent, high-quality service that exceeds client expectations.
- Proactively identify upsell/cross-sell opportunities, driving additional revenue growth within existing accounts.
- Analyze account performance data to mitigate risks, optimize pricing, and deepen account penetration.
Sales Representative – Facility Services & Uniform Sales
Cintas Corporation
09.2021 - 05.2024
- Achieved summit club recognition in multiple quarters by exceeding quotas and maintaining a strong sales funnel.
- Expanded facility service accounts into high revenue capturing uniform sales, growing total account volume and increasing business partnership value.
- Ranked in Top 3 Regional FS Reps FY'23, contributing to Sales Team of the Year and multiple Sales Team of the Quarter awards.
- Onboarded and mentored new sales partners, conducting trainings that improved account acquisition and onboarding efficiency.
- Built strong service team relationships to ensure seamless account transitions and long-term client satisfaction.
Branch Manager – Multiple Locations
Enterprise Mobility
05.2018 - 08.2021
- Directed $6M+ fleet operations and full P&L accountability, achieving profitability and market share growth.
- Created and coached customized sales and revenue goals for staff, improving productivity and revenue generation.
- Negotiated and maintained contracts with key referral accounts to ensure satisfaction and maximize branch profitability.
- Led team efforts to high satisfaction customer service scores, consistently ranking in the top matrix results in all of Minnesota.
- Identified and personally coached many high-potential employees into leadership roles.
Education
Bachelor of Business Administration and Management - Marketing, Communication
University of Minnesota Duluth
Duluth, MN05.2018
Skills
- Key account management
- Contract negotiation and renewals
- Strategic growth planning
- Upselling and cross-selling
- B2B and B2C sales leadership
- Client relationship management
- Executive communication
- Revenue forecasting and KPI tracking
- Proposal development
- Staff mentorship and development
- Data-driven decision making
- Ethical leadership
Timeline
Key Account Manager
Cintas Corporation
06.2024 - Current
Sales Representative – Facility Services & Uniform Sales
Cintas Corporation
09.2021 - 05.2024
Branch Manager – Multiple Locations
Enterprise Mobility
05.2018 - 08.2021
Bachelor of Business Administration and Management - Marketing, Communication
University of Minnesota Duluth
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