JOSH HOLDERBACH
Overview
22
22
years of professional experience
Work History
Construction Worker
Stalcup Construction
Pacific Northwest, Traveling Construction Worker
02.2022 - Current
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Observed safety regulations on job sites to minimize accidents.
- Recognized and reported potential project challenges and assisted with solutions.
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted with successful, time-sensitive renovations of various structures.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Prepared job sites for work plans by measuring and marking different distances.
- Helped successfully complete large project ahead of schedule.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
Service Advisor
Liberty Bay Auto Center
Poulsbo, WA
02.2020 - 02.2021
- Opening the store in the morning.
- Getting the Department ready for the day including going through appointments, loaner vehicles, voicemails.
- Greeting customers as they came in.
- Answering phones and emails.
- Performing a walk around on the vehicle coming in for Service.
- Handling customer complaints.
- Overseeing the shop Technicians.
- Giving our customer a great experience by building rapport, listening to concerns, writing up work orders, selling work needed for the vehicle, writing estimates for work needed, calling and updating customers while the vehicle was in the shop, greeting and delivering the vehicle to the customer when the car is done.
- Maintaining excellent customer satisfaction surveys.
- Meeting shop goals
- Maintaining a good positive atmosphere in the work place.
Service Manager
Liberty Bay Auto Center
Poulsbo, WA
11.2018 - 11.2019
- When I was hired to be the service manager for Liberty Bay the company was declining in business revenue month over month that started five years prior
- I was actually in a fixed operations manager position with the title of "Service Manager"
- I oversaw 30 or so employees on average for the year I was there
- The employees were in my Detail department, Parts department and Service department
- I took my customer service and people skills and turned the department into a profitable area of the dealership within the first 6 months
- I had the method of thinking outside of the box and taking care of employees as my mindset
- We had months in 2019 that were 50-80 percent higher in total sales and gross profit from the same month prior year
- There are many things to list for what I had on my plate to make this happen
- I will leave this open for discussion if more information is needed
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Supervise the work of
- Ce, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling di cult or complex problems or in resolving escalated complaints or disputes
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Assistant Service Manager
Peninsula Subaru
Bremerton, WA
05.2015 - 11.2018
- Opening the store in the morning
- Getting the Department ready for the day including going through appointments, loaner vehicles, voicemails
- Greeting customers as they came in
- Answering phones and emails
- Performing walk a walk around on the vehicle coming in for Service
- Handling customer complaints
- Overseeing the shop Technicians
- Giving our customer a great experience by building rapport, listening to concerns, writing up work orders, selling work needed for the vehicle, writing estimates for work needed, calling and updating customers while the vehicle was in the shop, greeting and delivering the vehicle to the customer when the car is done, maintaining excellent customer satisfaction surveys
- Meeting shop goals
- Aintaining a good positive atmosphere in the work place
- Helping train other Service advisors and helping them with concerns.
Service Advisor
Peninsula Subaru
Bremerton, WA
05.2004 - 05.2015
- Opening the store in the morning
- Getting the Department ready for the day including going through appointments, loaner vehicles, voicemails
- Greeting customers as they came in
- Answering phones and emails
- Performing a walk around on the vehicle coming in for Service
- Handling customer complaints
- Overseeing the shop Technicians
- Giving our customer a great experience by building rapport, listening to concerns, writing up work orders, selling work needed for the vehicle, writing estimates for work needed, calling and updating customers while the vehicle was in the shop, greeting and delivering the vehicle to the customer when the car is done, maintaining excellent customer satisfaction surveys
- Meeting shop goals
- Maintaining a good positive atmosphere in the work place.
Car Sales Associate
Peninsula Subaru
Bremerton, WA
02.2002 - 05.2004
- Greeted customers
- Found out the needs and wants for the vehicle they were looking to purchase
- Matched the customer with the vehicle they were looking for
- Took the customer on a demo drive
- Went over the features, benefits of the vehicle
- Went of the numbers for purchasing, leasing, financing the vehicle with the customer
- Delivered the vehicle to the customer
- Performed follow up with prospective customers
- Asked for referrals for future business.
Service Advisor
Peninsula Subaru
Bremerton, WA
02.2000 - 02.2002
- Opening the store in the morning
- Getting the Department ready for the day including going through appointments, loaner vehicles, voicemails
- Greeting customers as they came in
- Answering phones and emails
- Performing walk a walk around on the vehicle coming in for Service
- Handling customer complaints
- Overseeing the shop Technicians
- Giving our customer a great experience by building rapport, listening to concerns, writing up work orders, selling work needed for the vehicle, writing estimates for work needed, calling and updating customers while the vehicle was in the shop, greeting and delivering the vehicle to the customer when the car is done, maintaining excellent customer satisfaction surveys
- Meeting shop goals
- Aintaining a good positive atmosphere in the work place.
Car Washer
Heartland Toyota
Bremerton, WA
02.1999 - 02.2000
- Washed and vacuumed customer vehicles
- Drove customers vehicles and parked them in tight quarters
- Worked in a fast paced department learning the valuable skills needed to start my career in the auto industry at a young age
- Was promoted to Service advisor at the age of 18.
Education
High School Diploma -
Olympic High School
02.2000
Skills
- Work Ethic
- Trustworthy
- Reliability
- Multi Tasking
- Customer Service
- Creative Problem Solving
- Upbeat and Positive Personality
- Understanding Customer Needs
- Responding to Difficult Customers
- Upselling Products and Services
- Customer Data Confidentiality
- CRM Software
- Building Customer Trust and Loyalty
- Team-Oriented and Cooperative
- Patient and Empathetic
- Business Development
- Verbal Communication
- Problem Solving
- Physical Strength and Stamina
- Physical Agility and Coordination
- Hand and Power Tools
- Punctual and Dependable
- Team Player
- Heavy Lifting
- Self-Motivated
Timeline
Construction Worker
Stalcup Construction
02.2022 - Current
Service Advisor
Liberty Bay Auto Center
02.2020 - 02.2021
Service Manager
Liberty Bay Auto Center
11.2018 - 11.2019
Assistant Service Manager
Peninsula Subaru
05.2015 - 11.2018
Service Advisor
Peninsula Subaru
05.2004 - 05.2015
Car Sales Associate
Peninsula Subaru
02.2002 - 05.2004
Service Advisor
Peninsula Subaru
02.2000 - 02.2002
Car Washer
Heartland Toyota
02.1999 - 02.2000
High School Diploma -
Olympic High School
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