Josh House
Clinton
Summary
Dispatcher with over five years of experience in coordinating operations and managing customer relationships. Proficient in GPS tracking and staff training, ensuring timely service and effective communication. Demonstrated ability to optimize logistics and enhance customer satisfaction.
Overview
20
20
years of professional experience
Work History
Dispatcher 2
Plaines Marketing
Elk City
09.2018 - Current
- Coordinated dispatch schedules to guarantee timely deliveries.
- Monitored vehicle locations through GPS tracking systems for efficiency.
- Communicated route updates and information to drivers promptly.
- Managed high call volumes from clients, addressing service inquiries accurately.
- Supported training of new dispatch staff on procedures and tools.
Natural Gas Tech
Crown Geo Chemistry
Burns Flat
03.2010 - 01.2018
- Collaborated with clients to understand their gas service needs effectively.
- Trained junior technicians on safety protocols and operational procedures.
- Maintained accurate records of service calls and equipment maintenance logs.
Service and Parts Manager
Wall Equipment
Weatherford
05.2006 - 11.2009
- Managed daily operations of service and parts departments.
- Oversaw inventory control and parts distribution processes.
- Coordinated staff schedules to ensure optimal service coverage.
- Implemented best practices for efficient workflow and operations.
- Developed relationships with suppliers for timely parts procurement.
- Resolved customer inquiries and service issues effectively.
- Maintained compliance with safety regulations and company policies.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Created and maintained accurate records of parts inventory, ordering additional stock as needed.
- Monitored work performance to ensure compliance with company policies and procedures.
- Ensured that warranties were properly processed according to manufacturer guidelines.
Education
High School Diploma -
Lookeba-Sickles High School
Lookeba, OK05-1998
Skills
- Dispatch coordination and call management
- GPS tracking and route optimization
- Staff training and development
- Customer relationship management
- Effective communication
- Data entry
- Critical thinking
- Dispatch software proficiency
- Incident reporting
- Customer service and relations
- Problem solving
- Paperwork processing
- Interpersonal communication
References
References available upon request.
Timeline
Dispatcher 2
Plaines Marketing
09.2018 - Current
Natural Gas Tech
Crown Geo Chemistry
03.2010 - 01.2018
Service and Parts Manager
Wall Equipment
05.2006 - 11.2009
High School Diploma -
Lookeba-Sickles High School