Josh Hudgens
Phoenix,AZ
Summary
Dynamic manager with a proven track record at Time Bomb Vintage Clothing, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and mentoring, while optimizing inventory management to reduce waste. Skilled in decision-making and time management, driving operational success and fostering a positive work environment.
Overview
21
21
years of professional experience
Work History
Manager
Time Bomb Vintage Clothing
07.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Courier
Scottsdale Healthcare
10.2008 - 05.2016
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Assistant Manager
American Greetings
10.2004 - 09.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Arts - Upholstery
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Staff management
- Staff training and development
Timeline
Manager
Time Bomb Vintage Clothing
07.2016 - Current
Courier
Scottsdale Healthcare
10.2008 - 05.2016
Assistant Manager
American Greetings
10.2004 - 09.2008
Associate of Arts - Upholstery
Maricopa Community Colleges, Glendale Community College
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