Josh Hughes
Spokane
Summary
Self-motivated manager that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements and provide excellent customer and employee service
Overview
6
6
years of professional experience
Work History
Front End Manager
Main Market Co-op
07.2023 - Current
- Managed a team of 3 to 6 cashiers, oversaw cashflow and tills, handled customer service issues, and was frequently the manager on duty for the entire store
- Coached employees through day-to-day work and complex problems.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Seasonal Salesperson
Snowdrift Cider Co.
03.2023 - 08.2023
- Sold products at a twice weekly farmers market
- Was responsible for cash handling, inventory, ordering, promotion, and sale of products
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Worked to build relationships with customers and built potential for additional sales
Front of House Manager
One Tree Cider House
08.2020 - 02.2023
- Managed a staff of 8 to 12 employees
- Oversaw day-to-day operations, managed inventory and ordering, created schedules and time sheets
- Hired and trained new employees, and increased efficiency and ease of day-to-day operations
- Performed day-to-day tasks such as pouring cider and beer, prepping, cooking, and serving food, and merchandising product
- Maintained knowledge of 20 rotating taps that included dozens of ciders, as well as canned beer options
Valet
Towne Park at Sacred Heart Hospital
01.2020 - 11.2020
- Parked and retrieved customers vehicles in a timely fashion
- Maintained a detailed log of information regarding customers and their vehicles
- Efficiently adapted to an ever-changing work environment, both as an individual and with a team.
Program Lead
Union Gospel Mission
08.2018 - 08.2019
- Lead a team of 14 people that oversaw 10 to 25 middle and high school students 5 days a week
- Developed training programs and curriculum
- Performed general administrative tasks and ran an organized program
- Developed and maintained relationships with multiple schools, organizations, and individuals.
Education
Bachelor of Science -
Moody Bible Institute
Online05-2021
Skills
- Customer Service
- Staff Management
- Employee development and training
- Schedule Management
- Effective Communication
- Cash flow oversight
Timeline
Front End Manager
Main Market Co-op
07.2023 - Current
Seasonal Salesperson
Snowdrift Cider Co.
03.2023 - 08.2023
Front of House Manager
One Tree Cider House
08.2020 - 02.2023
Valet
Towne Park at Sacred Heart Hospital
01.2020 - 11.2020
Program Lead
Union Gospel Mission
08.2018 - 08.2019
Bachelor of Science -
Moody Bible Institute
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