Josh Ison
Morehead,KY
Summary
Experienced low voltage technician with over a decade of industry expertise, specializing in management and project management. Proven track record of effectively leading teams of 20+ technicians in installation and servicing projects. Holds certifications from various CCTV, intrusion, and access control vendors. Recognized as a technical lead in low voltage services, particularly in CCTV, intrusion, and access control systems, for over six years. Skilled in root cause analysis and troubleshooting, ensuring efficient problem-solving and optimal system functionality. Embraces the philosophy that systems share many commonalities, and with a firm understanding of the basics, it can be applied across multiple brands and types of systems relating to low voltage engineering and troubleshooting. Honored as the Technical Employee of the Year in a company of 120 employees, showcasing dedication and excellence in the field.
Overview
26
26
years of professional experience
Work History
Electronic Security Technician
MC Dean
03.2024 - Current
- Reviewed life safety and security systems for code compliance.
- Provided training sessions for personnel responsible for operating or maintaining an electronic security system.
- Monitored changes in user access levels across different locations and updated accordingly.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Researched emerging technologies related to electronic security products and services.
- Identified potential vulnerabilities in existing network configurations and recommended solutions to mitigate risks.
- Investigated incidents related to unauthorized access or tampering of electronic security devices.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Troubleshot and repaired faulty components of security systems such as sensors, motion detectors, keypads, alarm panels, card readers.
- Provided technical support to customers regarding their electronic security system operations.
- Installed and configured security systems, including CCTV cameras, door access control systems, fire alarms, and other electronic surveillance equipment.
- Performed periodic tests on all installed electronic security equipment to ensure compliance with safety regulations.
- Analyzed data from various sources to detect suspicious activity or possible threats.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
Low Voltage Technician
Southeast Banking Systems
Morehead, KY
09.2022 - Current
- Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Troubleshot electrical circuits in order to identify the root cause of system malfunctions.
- Provided technical support to customers regarding their low voltage systems.
- Conducted site surveys to determine customer requirements.
- Programmed access control systems using manufacturer software applications.
- Configured network switches, routers and wireless access points.
- Installed conduit piping, junction boxes and other related components for data cabling installations.
- Calibrated instruments used in testing low voltage systems.
- Created wiring diagrams for new installations or modifications to existing systems.
- Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
- Monitored performance of installed systems in order to ensure optimal operation.
- Inspected equipment for signs of wear or damage before performing maintenance services.
- Updated firmware on various devices such as DVRs and IP cameras.
- Adhered strictly to safety regulations when working around hazardous materials.
- Assisted in training junior technicians on proper methods for installing low voltage equipment.
- Collaborated with other tradespeople on multi-disciplinary projects involving low voltage systems.
- Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
- Assessed project blueprints and drawings to assess project scope and required materials.
- Conducted diagnostic tests to assess wire, part and system malfunctions.
- Set up and performed routine maintenance on fire alarm, security and closed circuit TV systems for various clients.
Project Manager
Bates Security
Lexington, KY
09.2020 - 09.2022
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Advised other departments on best practices related to managing large-scale projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Developed and maintained project plans, timelines, and budgets.
Low Voltage Technician
Bates Security
Lexington, KY
08.2017 - 09.2020
- Assessed project blueprints and drawings to assess project scope and required materials.
- Set up and performed routine maintenance on fire alarm, security and closed circuit TV systems for various clients.
- Scheduled routine system inspections and preventive maintenance.
- Conducted diagnostic tests to assess wire, part and system malfunctions.
- Provided estimates to clients and supervisors detailing costs, time and materials needed.
- Kept detailed inventory records of parts and materials and took note of potential shortages or problems.
- Maintained detailed logs of installation, repair and updating services.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Demonstrated professional attitude and exemplary composure in every internal and customer interaction to promote collaboration and team success.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
- Evaluated project work to verify effectiveness, technical adequacy or compatibility in resolution of complex electronics engineering problems.
Installation Manager
SFI
Roanoke, VA
07.2014 - 08.2017
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Developed manpower schedules and assignments to maintain project schedules.
- Inspected sites before and after construction projects.
- Saved money by overseeing cost-effective material sourcing and effective work orders.
- Prepared cost and inventory reports and maintained accurate records using company work order reporting system.
Store Manager
Dollar General Store
Stanton, KY
04.2010 - 07.2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Correctional Sergeant
Kentucky Department of Corrections
Sandy Hook, KY
01.2005 - 02.2010
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Coordinated shakedowns to locate and remove unauthorized items.
- Managed 150 employees and supervised 1500 offenders in a Medium security prison facility.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Supervised visitation and checked visitors for proper identification and contraband.
- Supervised and made cell assignments.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Store Manager
McDonald's
West Liberty, KY
01.1999 - 01.2005
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education
Some College (No Degree) - Criminal Justice
Morehead State University
Morehead, KYSkills
- Effective Customer Communication
- Safety Procedures and Regulations
- Safety Compliance
- Equipment Calibration
- Repair Work
- Circuit Testing
- Troubleshooting Techniques
- Schematic Reading
- Access Control Systems
- Quality Assurance
- Issue Diagnosis
- Security and Fire Alarm Maintenance
- Project Coordination
- Diagram and Blueprint Assessments
- Staff Training
- Performance Evaluation
- Written and Verbal Communication
- Power Distribution
- System Troubleshooting
- OSHA Compliance
- Network Configuration
- Telecommunications
- Intercom Understanding
- Equipment Testing
- Estimate Preparation
- LAN and WAN Specialist
- Project Management
- Electrical Equipment Maintenance
- Commercial Construction Experience
- New Construction
- Safety Management
- Design Troubleshooting
- Sub-Panel Installation
- Field Installation
- National Electric Codes (NEC)
- Emergency Repairs
- Cable and Wiring Specialist
- Wiring Diagrams
- Security Systems
- Diagnostics
- Commercial and Residential Projects
- Troubleshooting and Repairs
- Staff Management
- MS Office Proficient
- Field Installation Expert
- Industrial Automation
- Circuit Design
- Efficient
- Test Equipment Operation
Timeline
Electronic Security Technician
MC Dean
03.2024 - Current
Low Voltage Technician
Southeast Banking Systems
09.2022 - Current
Project Manager
Bates Security
09.2020 - 09.2022
Low Voltage Technician
Bates Security
08.2017 - 09.2020
Installation Manager
SFI
07.2014 - 08.2017
Store Manager
Dollar General Store
04.2010 - 07.2014
Correctional Sergeant
Kentucky Department of Corrections
01.2005 - 02.2010
Assistant Store Manager
McDonald's
01.1999 - 01.2005
Some College (No Degree) - Criminal Justice
Morehead State University