Josh Jewett
Technology Business Services Assistant
Arlington,TX
Summary
Personable and analytical with robust understanding of subject matter expertise and knack for problem-solving. Knowledge of industry standards combined with strong analytical and research skills. Excited to drive impactful solutions and contribute to organizational success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
SME Technology Business Service Assistant
Wells Fargo
Westlake, TX
01.2025 - Current
- Access and use of Tableau to analyze and share data to report and resolve technical issues.
- Served as go-to expert for resolving technical challenges, enabling smoother issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Tracked and resolved larger scale issues that required partnerships outside technical support team
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated strong professional network to gain insights into emerging industry trends.
Technology Business Services Assistant
Wells Fargo
Westlake, TX
12.2022 - Current
- Troubleshoot/ document/ resolve/ report issues involving customer experience who utilize company website and mobile app
- Maintain information and guidance for all lines of business
- Active listening to quickly get to root problem and implement quick resolution
- 100% successful quality assurance evaluations since 2023 (6 per month)
- Ability to guide customers through issues which include browser/ computer/ mobile device maintenance including PDF, Excel, printers, drivers and software issues
- Complete daily or weekly knowledge checks to ensure high risk topics are understood
- Ensure a high-quality customer support experience
Customer Care Specialist
Wells Fargo
Westlake, TX
11.2020 - 12.2022
- Consumer and Online Phone Banker
- Effective multitasking
- Supported up to 85 customers per day and resolved moderate to complex inquiries or issues regarding financial products and services via phone
- Performed routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
- Navigated multiple computer systems while researching customer needs and offer solutions, all while communicating effectively and accurately when delivering information
General Manager
Costa Vida, Fresh Mexican Grill
Mansfield, TX
12.2018 - 04.2019
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Assistant General Manager
Cotton Patch Cafe
Mansfield, TX
10.2017 - 12.2018
- Manage location with 50+ employees
- Maintain records of inventory and shortages
- Complete scheduling for staff
- Manage financial paperwork and operational costs
- Conduct interviews to ensure staff levels are adequate
- Ability to use all equipment in kitchen and produce all items on menu
- Ensure guest satisfaction is maintained at all times
Infantryman
US Army
11.2009 - 02.2013
- Infantryman - Ft Benning, GA 2009
- Airborne Qualified- Ft Benning, GA 2010
- 2ID Mechanized - Camp Casey, South Korea 2010
- Airborne Paratrooper - Ft Bragg, NC 2011
- Deployed to Afghanistan Feb 2012 - Sept 2012
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Established defensive positions to protect against enemy forces.
Operations Manager (Training Room NCOIC)
US Army
09.2010 - 08.2011
- Organizing and track all soldier progress while stationed at Alpha Company (approximately 150 soldiers)
- Schedule all training exercises for the company
- Complete visual inspections of all correspondence to ensure accuracy
- Ensure team was proficient in their individual tasks
Motion Designer/ CG Artist
T2 Studios
Kansas City, MO
10.2008 - 03.2009
- Involved in planning and concept development
- Design and develope layouts for storyboards and animation
- Provide design solution for branding and marketing ideas
- Execute all tasks and responsibilities within deadline, including one Superbowl promo
Instructor
The Art Institutes
01.2006 - 09.2008
- Develop all content for the Motion Graphics Program
- Write and give daily lectures
- Grade and evaluate all student work
- Mentor students outside of class
3d Artist/ Motion Designer
Design Center
01.2006 - 07.2007
- Create high end 3d visuals for Architectural projects
- Model, texture, and animate entire cities
- Utilize reference footage to track and composite 3d models
- Help set up large networks and Render Farms
Education
BS - Visual Effects & Motion Graphics
The Art Institutes International Minnesota
Minneapolis, MN 01.2001 - 01.2005
Skills
- Communication
- Technical Support
- Technical Troubleshooting
- Knowledge Sharing
- Technical Documentation
- Risk Assessment
- Tableau
- Troubleshooting
- Analytical Thinking
- Compliance
Awards
- Combat Infantry Badge, 2012
- Afghanistan Campaign Medal w/ star, 2012
- Army Commendation Medal, 2012
- Meritorious Service Medal, 2012
- Army Achievement Medal, 2011
- Korean Defense Service Medal, 2011
- Parachutist Badge, 2010
- Overseas Service Ribbon, 2011
- Non Commissioned Officer Professional Development, 2011
- Army Service Ribbon, 2009
- Nato Medal, 2009
- National Defense Service Ribbon, 2009
- Global War on Terrorism Service Ribbon, 2009
- Best in Show 2005 Blockhead Winner Motion Graphics, 2005
- Developed DVD menus and extra content for 2 feature length films, 2004
Timeline
SME Technology Business Service Assistant
Wells Fargo
01.2025 - Current
Technology Business Services Assistant
Wells Fargo
12.2022 - Current
Customer Care Specialist
Wells Fargo
11.2020 - 12.2022
General Manager
Costa Vida, Fresh Mexican Grill
12.2018 - 04.2019
Assistant General Manager
Cotton Patch Cafe
10.2017 - 12.2018
Operations Manager (Training Room NCOIC)
US Army
09.2010 - 08.2011
Infantryman
US Army
11.2009 - 02.2013
Motion Designer/ CG Artist
T2 Studios
10.2008 - 03.2009
Instructor
The Art Institutes
01.2006 - 09.2008
3d Artist/ Motion Designer
Design Center
01.2006 - 07.2007
BS - Visual Effects & Motion Graphics
The Art Institutes International Minnesota
01.2001 - 01.2005
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Michael MandujanoMichael Mandujano
Janitor at WhiteDove Janitorial SVCJanitor at WhiteDove Janitorial SVC