Josh Karam
Chico,CA
Summary
Adept at bookkeeping and possessing exceptional organizational skills, I significantly enhanced financial performance at Alpha Epsilon Pi Fraternity. My experience spans customer service excellence and precise installation of graphics, demonstrating a blend of hard and soft skills that drive success and efficiency in dynamic environments. I am motivated to start my career and will approach oppurtunities that come with determination and resilience.
Overview
5
5
years of professional experience
Work History
Treasurer
Alpha Epsilon Pi Fraternity
2024.01 - 2025.01
- I played a vital role in managing and overseeing all financial activities and transactions within the chapter
- Became much more knowledgeable about how to create and use a spreadsheet in different ways and formats.
- Through reporting to the executive board, I ensure the accurate recording and management of financial data, adherence to budgetary guidelines, and timely execution of financial tasks such as paying our nationals.
- Implemented strategies to improve organizational financial performance.
- I also collect membership dues, track payments, and provide assistance to members with financial inquiries such as setting up a payment plan for those less fortunate.
Scribe
Alpha Epsilon Pi Fraternity
2023.01 - 2023.12
- As the scribe (secretary), my role involved utilizing a range of organizational skills to support the fraternity's operations. A key aspect was maintaining an updated calendar, ensuring all important dates and events were recorded and shared with members.
- Additionally, I took charge of communicating upcoming events to brothers, utilizing various channels to keep everyone informed and engaged.
- During meetings, I diligently took notes of important discussions and decisions, ensuring accurate documentation of proceedings. These notes served as a valuable reference point for future planning and accountability within the fraternity.
Customer Service Representative
Lucent Graphic Solutions
2022.05 - 2023.08
- As part of my role, I managed incoming phone calls and interacted with customers to address their inquiries and provide assistance. Additionally, I welcomed incoming customers to the shop, ensuring their needs were met promptly and courteously.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Beyond customer interactions, I was actively involved in various operational tasks. This included installing graphics onto vehicles and walls with precision and attention to detail.
Cashier
The Buffalo Spot
2022.04 - 2022.09
- Greeted customers entering store and responded promptly to customer needs.
- My duties included processing customer orders with accuracy and efficiency, providing excellent customer service, and handling transactions.
- Additionally, I took charge of closing procedures, which involved reconciling cash registers, cleaning and sanitizing the dining area, and preparing the restaurant for the next day's service.
- Towards the end of my tenure I would assist in actually cooking the food and I would mainly fry the chicken and sometimes put together the bowls themselves.
Catering Server
Rollin Hero
2022.04 - 2022.08
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Afterward, I assisted with loading the truck with equipment and inventory to ensure nothing was left behind. Normally the shifts ranged anywhere from 8-10 hours and were relatively busy throughout.
Busser
Avilas El Ranchito
2020.02 - 2020.12
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- While I faced challenges with this job specifically in the customer service department it being the food service industry, I learned a lot from my tenure at this restaurant.
- Trained new staff in bussing and cleaning procedures.
Education
Bachelor of Arts - Communications
California State University - Chico
Chico, CA05.2025
Skills
- Bookkeeping
- Cash Management
- Account Reconciliation
- Budgeting expertise
- Installation of graphics
- Organizational skills (excel, notetaking, etc)
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Treasurer
Alpha Epsilon Pi Fraternity
2024.01 - 2025.01
Scribe
Alpha Epsilon Pi Fraternity
2023.01 - 2023.12
Customer Service Representative
Lucent Graphic Solutions
2022.05 - 2023.08
Cashier
The Buffalo Spot
2022.04 - 2022.09
Catering Server
Rollin Hero
2022.04 - 2022.08
Busser
Avilas El Ranchito
2020.02 - 2020.12
Bachelor of Arts - Communications
California State University - Chico
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