JJ Kendrick

As a Member Experience Manager, I got to manage each reservation that I was assigned to for each day with a team that I oversaw to make sure everything went smoothly and to expectation; from when our members arrived on site, and until they departed our facility to their aircraft. One of the major qualities needed for this job is that you have to know how to manage your time wisely while doing multiple things at the same time - multitasking is huge in this role.

As a Logistics Agent, we take care of our members and non members when they are at PS. From providing an amazing experience for our members who are enjoying their time in their suite or the Salon, to working behind the scenes to make sure all documents are approved to fly and boarding passes are received and bags are tagged and sent off to the aircraft on time.

• For departures, we figure out a timeline on when it is the perfect time to move our members to TSA (timelines change so often that we need to be alert at all times to make we execute it perfectly), then get them safely to their aircraft while driving on the airfield; making sure our members arrive on time and do not miss their flight.
• For arrivals, we wait for the aircraft to get to the gate and we escort our members off the aircraft to their private vehicle, and drive them back to PS. If it is an International arrival, we have a private CBP on site to make sure they are cleared to enter.
• We also have a service called PS Direct, which on arrivals, we drive our members to their home or address they provide to us and drop them off with their bags safely.

As the Graphics and Packaging Designer, I was brought on to the team to be the start of a new clothing brand of Black & Gold. I get the chance to design the graphics of the brand and the packaging that the items are placed in.

As a Director of Marketing and Design, I am the main designer within the company. From the companies logo, to the packaging and graphics, and from 3d modeling and rendering for marketing, I design everything for all the products we offer.

As a Customer Experience Associate, my job is to take care and assist new potential borrowers and current borrowers with any questions they might have about their loan or the loan process and about us here at Better. If current borrowers needed to be connected with their point of contact on their loan file I would reach out to them. Also, in this position, I needed to know knowledge e=of every point of the loan process from the application to the closing of the loan to be able to assist our borrowers. I always try to provide the best customer service making each person I speak to comfortable and feeling supportive in their decision to refinance or purchase a loan.

As a Accounts Associate (Customer Experience), my job is to make those outbound calls to those who has shown interest in our company here at Better from our third party partners like BankRate, LendingTree, Zillow etc. I would be able to explain all about us here at Better and assisting new potential borrowers filling out a new application to get them pre-approved for a loan; also helping them even locking in their rates. I always try to provide the best customer service making each person I speak to comfortable and feeling supportive in their decision to refinance or purchase a loan.

Next week I will be moving to Ally, one of Better's partnerships. I hope to bring the skills and knowledge I have to Ally to further assist and take care of our customers and future customers.

*The Maybourne Hotel Group took over the hotel so we are no longer apart of Montage International*

As a Guest Reception Agent, we are the face as you enter the hotel from the front drive. Always with a genuine smile and salutations, we assist with whoever stops at the front desk assisting to their every needs and wants. Not only do we check in/out guests, we also deal with payment, billing, retail, reservations, etc. Our communication has to be perfect as we are constantly in contact with different departments throughout the hotel. Our phone etiquette is precise making sure guests are satisfied during their stay.

As an assistant designer, I accompany my boss and help her with whatever she needs. Meeting clients needs and assisting them in design projects; mostly residential work.

Front Desk Reservations Concierge

• At the front desk we are the face of the hotel. We are constantly interacting with our guests who are staying at the hotel but always those who are not staying (for example wedding parties, conference groups, event goers etc.). We assist guests checking-in and checking-out and provide a smooth experience.
• Not only do I work at the front desk, but I also make reservations for future guests and those who return to the hotel to stay. I also answer phone calls with-in the hotel assisting guests and fellow associates at the hotel.
• I am able to provide an experience for our guests and making sure they enjoy themselves and have a great time. I provide restaurants choices, fun and exciting things to do in the area, and assist guests that need to print their boarding passes, etc.
  

Server Host Trainer

• Making sure every customer in my section is taking care of.
• Being attentive to their needs; making sure that they are enjoying themselves and having a great time.
• When their food is ready, everyone gets their food at the same time. No one is waiting.
• Coming back to work at IHOP, I was able to train the new employees but also set a good example with my work ethic which was very appreciated by my boss and teammates.

Reservations Agent Front Desk Concierge Gentleman's Lounge Attendant

• As a reservations agent it is my job to answer phones calls throughout my shift. Assisting our guests wanting to book massages, facials, body treatments, and hair and nail services we have to offer. Also taking calls around the resort making sure our Guests and Associates are taken care of and their questions answered.
• At the Front Desk, my job is to checking in/out our guests who arrive and depart from the Spa. We take care of our guests who have questions about our Spa Boutique featuring products from our luxurious line of skin care items to our Spa Retail. We are constantly updating and in communication with everyone in the Spa making sure everything is running smoothly and everyone is up-to-date with the latest news from the Spa and the Resort.Taking care of our quests is our number one priority and making sure they are comfortable and having a relaxing day.
• In our Gentleman's Lounge, myself and my fellow Associates are there to take care of our guest's joining us for the day. I make sure that the secluded lounge is spotless and perfect keeping up to our Forbes Standards, our 5 Stars. I am attentive to them making sure they are treated well and getting them whatever they might need to make their day more excellent.

Parking Valet Booth

• Welcoming guests with a smile as they arrive by greeting them and checking them in.
• Providing guests with directions around the resort.
• Proving guests with a friendly family atmosphere.
• Directing traffic during events at the hotel or if the drive gets busy.
• Providing Magical Moments.
• Calling in VIP/E-Ticket guests when they arrive.
• If guests have any question I am there to answer them to the best of my abilities.
• Checking guests key's into the system and checking them out.
• Answering phone calls from guests or other faculty at the Resort.
• Completing key's report during opening or closing shifts.

• Customer Service.
• Answering Phones.
• Cash Register.
• Make silverware.
• Tending to customers needs.
• Providing a nice and friendly atmosphere.

• Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Vitals Testing
• Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
• Insurance Companies.
• Authorizations.
• Medication Prescriptions.
• Shipments.
• Scheduling appointments with patients and clients.
• Setup patients with sleep devices: Home/Lab sleep studies.
• Provided patients with a friendly atmosphere.

• Organized lab test solutions, compounds and reagents.
• Conducted quality control tests and directed test procedures.
• Determined equipment operating efficiency.
• Handling shipments.
  

• Filing X-rays A-Z.
• Stamped over 10,000 business envelopes.
• Updating and filing patient's charts.
• Making appointments.
• Answering phones.