Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Kole

Camillus,NY

Summary

I've been working since I was 15 years old, balancing time between my occupation and education. I've always been a hard worker with a strong ethical upbringing that has taught me the value of putting my all into every job I have, regardless of where I start. Over the years, I've honed my skills in many different fields and studies that have allowed me to become a versatile employee, student, and apprentice.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Dominos Pizza Inc.
Manlius, New York
06.2022 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Transported and safely delivered items to prevent damage or loss.

Dog Groomer

The Groomers
Camillus, New York
02.2021 - 06.2022
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Provided customers with information on proper dog grooming techniques and pet health care advice.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Kept detailed records of services performed for each animal client.
  • Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Ensured safety of animals at all times by following established safety protocols.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Handled cash transactions accurately when accepting payment from customers.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Bathed large number of animals during each shift.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Walked dogs while enforcing good behavior and manners.

Electronics Sales Associate

Walmart
Falmouth, Massachusetts
04.2020 - 01.2021
  • Demonstrated knowledge of product features and benefits to customers.
  • Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
  • Assisted customers in locating products throughout the store and online.
  • Executed daily opening and closing procedures for the electronics department.
  • Maintained cleanliness of work area and ensured proper organization of merchandise displays.
  • Explained technical features and services associated with electronic items to customers.
  • Processed payments using cash registers or point-of-sale systems.
  • Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
  • Resolved customer complaints regarding products or services in a timely manner.
  • Adhered to all safety regulations while handling electrical equipment or appliances.
  • Performed inventory counts as needed on electronic items within assigned departments.
  • Received deliveries of new electronics products, ensuring accuracy against purchase orders.
  • Promoted additional services such as extended warranties and repair plans.
  • Upsold accessories that complimented electronic purchases.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Educated customers on various product offerings, including products, enabling better buying decisions.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Assisted customers in selecting and purchasing electronic products based on their needs and specifications.
  • Assisted in inventory management, including stock checks, reordering, and receiving shipments.
  • Provided expert advice on the latest electronic devices, including features, benefits, and usage.

Loss Prevention Officer

Walmart
Falmouth, Massachusetts
07.2019 - 03.2020
  • Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
  • Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
  • Responded to alarms, emergency situations, and safety concerns in a timely manner.
  • Analyzed video surveillance footage to identify potential criminal activity.
  • Inspected merchandise for signs of tampering or damage.
  • Interacted with customers in a professional manner when confronting suspected theft cases.
  • Provided training to staff on loss prevention policies and procedures.
  • Ensured compliance with all local laws related to Loss Prevention.
  • Participated in the development of operational strategies for reducing shrinkage levels.
  • Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
  • Collaborated with store personnel on the execution of security plans during special events.
  • Performed regular security audits to ensure policies are being followed correctly.
  • Maintained accurate records of losses due to shoplifting or fraud.
  • Provided customer service assistance when needed during peak shopping times.
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.

Ramp Agent

American Airlines
Syracuse, New York
07.2016 - 09.2017
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Prepared detailed reports summarizing activities performed during shift.
  • Monitored weather conditions regularly in order to adjust operations accordingly when needed.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Operated equipment to support on-ground operations in between flights.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
  • Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
  • Assisted in de-icing aircraft and removing snow or debris from operational areas.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Managed baggage sorting and routing to correct flights and baggage claim areas.
  • Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
  • Conducted weight and balance calculations to ensure aircraft safety.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
  • Adhered to strict timelines for the turnaround of flights.
  • Participated in team meetings to discuss performance, safety, and operational improvements.
  • Worked in various weather conditions to ensure continuous airport operations.
  • Updated and maintained accurate records of baggage and cargo handling activities.
  • Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
  • Participated in regular safety drills and training sessions.

Education

High School Diploma -

West Genesee Senior High School
Camillus, NY
06-2016

Some College (No Degree) - Environmental Science

Onondaga Community College
Syracuse, NY

Some College (No Degree) - Geographical Information Systems (G.I.S.)

Onondaga Community College
Syracuse, NY

Skills

  • Mileage Tracking
  • Goods Transport
  • Cargo Handling
  • Package scanning
  • Equipment Operation
  • Product Promotion
  • Quality Assurance
  • Payment Collection
  • GPS Navigation
  • Dispatch Communication
  • Order Verification
  • Attention to Detail
  • Lifts up to 150 pounds
  • Courteous and polite demeanor
  • Safe Driving Record
  • Clean MVR
  • Documentation And Reporting
  • Time management skills
  • Materials Transport
  • Problem-Solving
  • Excellent sense of direction
  • Defensive driver training
  • Stocking and Inventory
  • Punctual and Reliable
  • Route Planning
  • Heavy Lifting
  • Pallet jack and hand truck operation
  • Retail Logistics
  • Valid Driver's License
  • Exceptional written and verbal communication skills
  • Teamwork and Collaboration
  • Positive Attitude
  • Complex Problem-Solving
  • Delivery Scheduling
  • Loading and unloading

Timeline

Delivery Driver

Dominos Pizza Inc.
06.2022 - Current

Dog Groomer

The Groomers
02.2021 - 06.2022

Electronics Sales Associate

Walmart
04.2020 - 01.2021

Loss Prevention Officer

Walmart
07.2019 - 03.2020

Ramp Agent

American Airlines
07.2016 - 09.2017

High School Diploma -

West Genesee Senior High School

Some College (No Degree) - Environmental Science

Onondaga Community College

Some College (No Degree) - Geographical Information Systems (G.I.S.)

Onondaga Community College

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Joshua Kole