Josh Kramer
Gardnerville,NV
Summary
A seasoned Manager at Lake Tahoe Window Cleaning, I excel in operations management and team leadership, significantly enhancing customer satisfaction and employee productivity. My strategic planning and conflict resolution skills have been pivotal in maintaining a professional environment and achieving organizational goals, with a notable improvement in service delivery efficiency.
Overview
16
16
years of professional experience
Work History
Manager
Lake Tahoe Window Cleaning
03.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
South Lake Tahoe High School
South Lake Tahoe, CA06.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Goal setting
- Relationship building
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Conflict resolution
- Workforce management
- Budget control
Timeline
Manager
Lake Tahoe Window Cleaning
03.2009 - Current
South Lake Tahoe High School
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