Josh Kund
Simi Valley,CA
Summary
Multi-talented, driven Inside Sales Representative highly effective at selling to customers of all backgrounds and needs. Extensive record of sales accomplishment over 9+ year career in multiple industries. Successful career history penetrating new markets and expanding account base.
Overview
10
10
years of professional experience
Work History
Applications and Product Support: Inside Sales
Comco Inc
01.2018 - Current
- Responsible for working with 100's of customers across the southern United States from Texas across to Florida.
- Showcase product features to customers and discussed technical details to overcome objections and lock in sales.
- Visit customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Set up new accounts, established customer credit, and set up payment methods.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Emphasized product features based on analysis of customers' needs.
- Coordinated with other departments to align production with customer requirements.
Customer Care Representative
Verizon Wireless
02.2017 - 12.2017
- Provided help to 40+ customers per day via phone.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Deescalated upset customers to ensure a positive experience for both the customer and the business.
- Ensured sales were met during customer calls and upsold Verizon products.
- Followed up with customers when additional assistance was needed.
- Led team meetings and prepared co-workers for the upcoming business day.
Seasonal Front End Assistant
Costco
09.2016 - 12.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Was responsible for assisting cashiers in ensuring a satisfactory customer experience.
- Assisted in keeping the warehouse well kept and organized.
- Promoted the Costco Visa as well as membership upgrades.
Fitness Manager
Fitness Connection
06.2016 - 08.2016
- Oversaw Fitness Department and Personal Training on a daily basis.
- Was responsible for meeting and exceeding monthly Personal Training and revenue goals for the club.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
- Sold Personal Training and Team Training to potential clients.
- Hired and supervised 10+ Personal Trainers.
- Handled payroll, scheduling and day to day operations in the club.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Assistant Fitness Manager
Fitness Connection
03.2016 - 06.2016
- Sold Personal Training and Team Training to potential clients.
- Met new members and scheduled one on one fitness assessments.
- Reached out to new members via phone, email, or in club interactions to promote and sell training.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Helped clients set and achieve health and wellness goals.
Certified Personal Trainer
Fitness Connection
02.2016 - 03.2016
- Trained new and current clients on a weekly basis dependent upon their personal fitness goals.
- Prescribed workouts, did weekly checkups, and promoted a healthy lifestyle.
- Performed monthly weight, body fat, and measurement check-ins.
- Met members on the floor and promoted Personal Training.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Supplied clients with dietary restrictions and guidelines.
Sales Associate
Dronefly
02.2014 - 12.2015
- Was responsible for answering incoming phone calls and taking orders.
- Responded to customer product support questions.
- Handled company email account by answering inquiries for product information and shipping status in a timely manner.
- Followed up on leads and possible sales with customers.
- Handled day-to-day business with financing department partners.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Business
Coastline Community College
OnlineBusiness
Moorpark College
Moorpark, CAPersonal Training
NASM Certified Personal Training Certification
01.2017
High School Diploma -
Simi Valley High School
Simi Valley, CA06.2012
Skills
- Team Leadership
- Product and Service Sales
- Client Retention
- Solution Development
- Territory Management
- Sales Expertise
- Superior Organizational Skills
- Problem-solving abilities
Timeline
Applications and Product Support: Inside Sales
Comco Inc
01.2018 - Current
Customer Care Representative
Verizon Wireless
02.2017 - 12.2017
Seasonal Front End Assistant
Costco
09.2016 - 12.2016
Fitness Manager
Fitness Connection
06.2016 - 08.2016
Assistant Fitness Manager
Fitness Connection
03.2016 - 06.2016
Certified Personal Trainer
Fitness Connection
02.2016 - 03.2016
Sales Associate
Dronefly
02.2014 - 12.2015
Business
Coastline Community College
Business
Moorpark College
Personal Training
NASM Certified Personal Training Certification
High School Diploma -
Simi Valley High School
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