Josh Lambert
Phoenix,AZ
Summary
Program Manager with over 7 years of experience in leadership and service operations within corporate sales and military sectors. Expertise in team leadership, workflow alignment, and dispatch operations, resulting in enhanced customer service. Demonstrated ability in cross-functional collaboration, software integration, and logistics coordination, driving operational excellence in dynamic environments.
Overview
4
4
years of professional experience
Work History
Business Development Executive
Darktrace
12.2024 - Current
- Collaborate with enterprise, mid-market, and commercial clients to align cybersecurity solutions with business priorities, ensuring reliable communication and customer service excellence.
- Coordinate cross-functional teams (Sales, Marketing, Technical, Operations) to streamline workflows and optimize service delivery processes.
- Lead recurring operational meetings via Microsoft Teams, ensuring alignment across internal teams and stakeholders.
- Monitor and analyze service operations metrics and pipeline performance to identify bottlenecks and recommend improvements.
- Coach and develop junior team members, providing guidance on process adherence, tool usage, and best practices.
- Assess and implement workflow, CRM, and reporting tools to improve operational efficiency.
Assessments & Plans Officer, Joint Modernization Command
U.S. Army
01.2024 - Current
- Directed multinational technology-fielding exercises, coordinating dispatch-style logistics and aligning workflows for 100+ personnel across multiple locations.
- Assessed and optimized software and communication tools to improve field operations and ensure seamless execution of complex experiments.
- Designed and executed standardized operating procedures to improve efficiency and continuity across teams.
- Orchestrated recurring virtual meetings and executive briefings with senior leadership and multinational partners to drive operational consistency.
Battalion Assistant Operations Officer
U.S. Army
10.2023 - 05.2024
- Oversaw training schedules and operational resources for 850+ personnel, synchronizing 100+ exercises while monitoring performance metrics to improve readiness.
- Authored and implemented SOPs to enhance operational alignment, efficiency, and cross-team communication.
- Directed logistics and maintenance operations for 40+ battalion vehicles, managing transport of ammunition, fuel, equipment, and supplies to subordinate units; optimized resource allocation to support training exercises and operational readiness.
- Coordinated and deconflicted long-term operations for 800 personnel; collaborated with mid-level leadership to design and implement a maintenance plan for a $35M training facility, reducing operating costs by 10% while improving operational efficiency.
Professional Development – Maneuver Captains Career Course
U.S. Army
06.2023 - 12.2023
- Completed advanced operations and logistics program focused on planning, resource allocation, and workflow management.
- Managed administrative operations and communication tools for 30 peers as executive officer.
Company Commander
U.S. Army
12.2021 - 09.2022
- Supervised daily operations for 240 personnel, overseeing safety, readiness, and service-style operations across two 22-week training cycles.
- Managed $7M+ in equipment and assets while optimizing processes to improve accountability and reduce operational risk.
- Developed and institutionalized training protocols adopted brigade-wide, enhancing safety, operational effectiveness, and process alignment.
Education
BA - Political Science & International Relations
University of Mary Washington
Fredericksburg, VA01.2017
Skills
- Leadership and team management
- Service operations and dispatch
- Process development and improvement
- Logistics coordination
- Cross-functional collaboration
- Microsoft Office Suite
- CRM and workflow systems
- Executive communication
- Stakeholder engagement
- Resource allocation
References
References available upon request.
Timeline
Business Development Executive
Darktrace
12.2024 - Current
Assessments & Plans Officer, Joint Modernization Command
U.S. Army
01.2024 - Current
Battalion Assistant Operations Officer
U.S. Army
10.2023 - 05.2024
Professional Development – Maneuver Captains Career Course
U.S. Army
06.2023 - 12.2023
Company Commander
U.S. Army
12.2021 - 09.2022
BA - Political Science & International Relations
University of Mary Washington