Josh Landry
New Orleans,LA
Summary
Hardworking and reliable Manager with strong ability in service. Offering communication and team building. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Virgin Hotels
New Orleans, LA
09.2022 - Current
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Prepared work schedules for associates to promote proper staffing levels.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Began Inspection program rewarding top room attendant for the month.
- Inspection of VIP rooms to ensure room cleanliness for top clients.
- Daily walkthrough of public space to ensure overall hotel cleanliness and promote customer satisfaction.
- Overnight cleaning program
Assistant Front Office Manager
Virgin Hotels
New Orleans, LA
07.2021 - 09.2022
- Oversaw recruiting, interviews and new employee hiring.
- Coordinated inventory, stocking and ordering
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Responded to and resolved guest issues or complaints.
- Assisted guests at check-in, providing information on various services within hotel.
- Followed company policies while overseeing day to day operations of property.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Created and optimized employee schedules for shift coverage.
Front Desk Supervisor
The Pontchartrain Hotel
New Orleans, LA
06.2020 - 07.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Arranged special accommodations for guests to enhance visitor experiences.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to and resolved guest issues or complaints.
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
Ambassador
The Pontchartrain Hotel
New Orleans, LA
09.2019 - 06.2020
- Handled high volume of phone calls and routed to proper guest or internal department.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Drafted guest invoices and posted charges to individual accounts.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Sales Associate
JAK Publishing
Madisonville, LA
05.2017 - 11.2018
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Accepted and completed cash, check and credit card payments.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Education
Some College (No Degree) -
University of Southern Mississippi
Hattiesburg, MSSkills
- Complaint Resolution
- Staff Scheduling
- Employee Management
- Relationship Building
- Service Quality Standards
- Active Listening
- Department Leadership
- Attention to Detail
- Critical Thinking
- Staff Evaluations
- Supply Inventory Management
- Linens Management
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
- Nominated as Manager of the Quarter in 2021 (Q3)
- Nominated as Manager of the Year 2022
- Nominated as Manager of the Quarter 2023 (Q2)
- Maintained Department NPS score over 90%, top among all Virgin Hotels (2022)
Systems Knowledge
- Infor HMS
- Alice
- Voxer
- ADP
- BirchStreet
- WorkRecords
- OnTrack Labor Management
- Salto
- Sertifi
- Revinate
- Invotech Linen & Uniform
- OpenTable
Timeline
Housekeeping Manager
Virgin Hotels
09.2022 - Current
Assistant Front Office Manager
Virgin Hotels
07.2021 - 09.2022
Front Desk Supervisor
The Pontchartrain Hotel
06.2020 - 07.2021
Ambassador
The Pontchartrain Hotel
09.2019 - 06.2020
Sales Associate
JAK Publishing
05.2017 - 11.2018
Some College (No Degree) -
University of Southern Mississippi