Josh Lauer
Buda,TX
Summary
Experienced PSR with 20+ years in the trucking industry. Excellent reputation for resolving problems, improving customer satisfaction and driving overall customer growth. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories.
Overview
31
31
years of professional experience
Work History
Aftermarket Support Representative
Rush Enterprises
01.2022 - Current
- Showcase product features to customers and discuss technical details to overcome objections to lock in sales.
- Develop new business relationships and maintain existing through regular communications and effective account management.
- Establish new accounts through cold calling and personal visits to potential customers.
- Meet with existing customers to review current services and expand sales opportunities.
- Contact new and existing customers to discuss ways to meet needs through specific products and services.
- Prepare and deliver customer sales quotes.
- Identify specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greet customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organize parts storage and stocked inventory according to customer guidelines.
Real Estate Agent
Keller Williams Realty
04.2021 - 02.2022
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Examined homes for client arrivals after planning open-house events and showings.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Reviewed and executed confidential documents, contracts and disclosures.
Product Support Representative
Pape Kenworth
10.2012 - 10.2020
- Acquired new business relationships and maintained existing ones through regular communications and effective account management.
- Established new accounts through cold calling and personal visits to potential customers.
- Assist customers in finding appropriate parts promptly.
- Worked independently with minimal supervision.
- Met existing customers to review current services and expand sales opportunities.
- Order parts from various distributors to fulfill demands.
- Prepared and delivered customer sales quotes.
- Met or exceeded sales, customer service and loyalty program standards.
- Collaborated with vendor representatives and customers to set up optimal parts needs.
Relationship Manager
Key Bank
05.2005 - 09.2012
- Used effective strategies to drive sales resulting in increase of more than $8.5M in new business per year.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Networked with business leaders and executives to identify clientele within local community.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
Parts Counter Sales/Shop Foreman
TEC Equipment
03.1994 - 05.2005
- Exceptional customer support provide satisfaction and meet service needs
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs
- Provided customers with estimation of repair costs and reasonable timeline for completion of service
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence
Education
1987-1991 -
West Linn High School
West Linn, OR1992-1994 -
Portland Community College
Portland, OR2020-2021 -
Aceable Agent | Real Estate
Austin, TXSkills
- Sales coaching
- Inventory coordination
- Relationship development
- Supervision
- Customer service
- Parts ordering and management
- Purchasing oversight
- Team building
Timeline
Aftermarket Support Representative
Rush Enterprises
01.2022 - Current
Real Estate Agent
Keller Williams Realty
04.2021 - 02.2022
Product Support Representative
Pape Kenworth
10.2012 - 10.2020
Relationship Manager
Key Bank
05.2005 - 09.2012
Parts Counter Sales/Shop Foreman
TEC Equipment
03.1994 - 05.2005
1987-1991 -
West Linn High School
1992-1994 -
Portland Community College
2020-2021 -
Aceable Agent | Real Estate
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