Josh Lester

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Increased revenue year over year with continue growth.
• Trained and motivated employees to perform daily business functions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.

Same as above

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Collaborated with customers to identify needs and provided catered solutions
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Developed and implemented promotional strategies to boost sales and customer loyalty.