Summary
Overview
Work History
Education
Skills
Military Service
Awards
References
Timeline
Generic

Josh Levine

RANDOLPH,MA

Summary

Diligent Security professional with [10+] years of experience in both the security field and customer service industry. Monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

17
17
years of professional experience

Work History

Security Officer

USI Incorporated
04.2018 - Current

I've been with USI for 6 years, working in various types of roles within the security field from access control and other types of services, to supervisory and lead officer roles.

Customer Service Representative

Showcase Cinemas De Lux, Randolph
04.2016 - 04.2018

I returned to work there as i loved the people i worked with and knew the job very well, to the point that i got promoted up the ladder to key-holder which had me doing duties very similar to managers without the firing responsibilities.

Sales Associate

Honda Village of Newton
10.2015 - 01.2016

Working there was refreshing and eye opening. Learning about myself while trying to sell cars, and discovering that selling cars wasn't for me.

Security Officer

Securitas USA
10.2014 - 07.2015
  • I started as a floater and went to work at various sites doing multitudes of roles in the security field, (i.e. Guard shack, Parking enforcement among others.). Eventually moved to a permanent role with the company being promoted to supervisor.

Seasonal Sales

Lids Locker Room
12.2012 - 10.2014

I started as a seasonal sales person that would help customers on the sales floor with retrieving items from higher shelves and whatever stock if any from the back room. While working there I got promoted to assistant manager and would aid the manager with bulk orders for embroidery and also floor sets (Which is rearranging the store a certain way.)

Customer Service Representative

Showcase Cinema De Lux, Randolph
10.2009 - 03.2013
  • I started working at the box office helping patrons decide what movies to see and give them there movie tickets. Management offered me a role of Lux Level usher, (Think V.I.P.) status and was responsible for cleaning off the tables and certain areas of the theaters. I eventually made it to customer service where i helped out not just the customers with any issues they had but the operations of the theater as well.

Call Center Representative

Computershare Investor Services
02.2012 - 06.2012
  • I assisted clients with making decisions on voting options for their stocks in whichever company they were a part of, as well as learning the was and software that call centers use.

Public Safety Officer

IPC (International Security Company)
09.2007 - 07.2009

I started working here after getting out of the military and it was my first job. I was responsible for ensuring public safety while patrons were shopping, either by walking the mall or operating outside of it in either the vehicle or bicycle in the summer in the parking lot. While working there I had been awarded a Distinguished Service award for saving a life after the mall was closed.

Education

No Degree - Physical Ocean Environment

Massasoit Community College
Brockton, MA
06.2009

Associate of Science - Computer Application Specialist

Massasoit Community College
Brockton, MA
12.2005

GED -

Quincy YouthBuild
Quincy, MA
12.2004

Skills

  • Report Writing
  • Incident Reporting
  • General security
  • CCTV Surveillance
  • Conflict de-escalation
  • CCTV Monitoring
  • Patrol operations
  • Night and Safe Deposit Procedures
  • Weapons training
  • Workplace Safety
  • Reliability
  • Punctuality

Military Service

May 2006 - November 2006, United States Army, Army Corps of Engineer Heavy Construction Equipment Operator.

Awards

  • July 2009, IPC: Distinguished Service Award and completed Supervisor Program
  • November 2006, Military: Expert in Grenades, Marksman in Rifle as well as Basic soldiering skills.
  • December 2004, Ambassador’s Award; CERT Certificate (Community, Emergency, Response Team); Superlative Award; Perfect Attendance

References

References will be furnished upon request.

Timeline

Security Officer

USI Incorporated
04.2018 - Current

Customer Service Representative

Showcase Cinemas De Lux, Randolph
04.2016 - 04.2018

Sales Associate

Honda Village of Newton
10.2015 - 01.2016

Security Officer

Securitas USA
10.2014 - 07.2015

Seasonal Sales

Lids Locker Room
12.2012 - 10.2014

Call Center Representative

Computershare Investor Services
02.2012 - 06.2012

Customer Service Representative

Showcase Cinema De Lux, Randolph
10.2009 - 03.2013

Public Safety Officer

IPC (International Security Company)
09.2007 - 07.2009

No Degree - Physical Ocean Environment

Massasoit Community College

Associate of Science - Computer Application Specialist

Massasoit Community College

GED -

Quincy YouthBuild
Josh Levine