Josh MacNeill
Auburn,WA
Summary
Talented Project/Program Manager brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail.
Overview
16
16
years of professional experience
Work History
Sr. Project/Program Manager
Expedia
Bellevue, WA
04.2013 - Current
- Managed a portfolio of strategic projects with cross-functional impacts across the Global Customer Operations organization.
- Defined and owned the work intake process, collaborating across the organization to ensure top initiatives were discussed, and all impacts and dependencies were identified.
- Customized and managed a project management tool (Jira) for the strategic projects team. Automation of reporting and increased visibility into the portfolio of active work and the prioritized backlog were achieved.
- Led weekly leadership meetings, focusing on prioritization, resourcing, and critical issues.
- Successfully managed the retirement of a critical legacy tool which resulted in a $9 million in recovery benefits.
- Managed new point-of-sale launches across global customer operations teams.
Ensured all impacts across call center operations were accounted for.
Sr. Project Manager
Avanade
Seattle, WA
07.2012 - 04.2013
- Managed project scope, timeline and budget in alignment with company objectives.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Provided training sessions to staff on new processes or systems related to projects.
Sr. Project Manager
Filter Digital
Bellevue, WA
09.2011 - 07.2012
- Consistently demonstrated exceptional skills in managing, leading, and overseeing vendors and consultants across multiple projects.
- Successfully collaborated with Near Shore companies on various projects, including UX, Design, and Development.
- Created and executed project documents such as Statements of Work (SOW) and Request for Proposals (RFP).
- Proactively designed and implemented communication plans.
Regular reporting and presentations kept stakeholders informed about project status. - Credited with successfully driving multiple concurrent projects from proposal and creative stages through final delivery.
- Demonstrated solid abilities in leading the redesign of the Filter website, emphasizing content and social strategy for the company.
Sr. Project Manager
Ascentium
Bellevue, WA
08.2008 - 09.2011
Ascentiumndows Mobile operating system.windows.com
Education
AA Degree, Computer Science -
Bellevue College
Some College (No Degree) - Information Technology
Green River Community College
Auburn, WASkills
- Microsoft Office Suite: Familiarity with Word, Excel, PowerPoint, and other Office tools
- Jira: Experience in project management and issue tracking
- Confluence: Collaboration and documentation platform
- Looker: Data exploration and visualization
- Trello: Task and project management
- Power BI: Business intelligence and data analytics
- Service Now: IT service management
- SharePoint: Document management and collaboration
- Tableau: Data visualization and reporting
Personal Information
Title: Sr. Project/Program Manager
Volunteer Experience
Day of Caring, WA, 2013-2023
Timeline
Sr. Project/Program Manager
Expedia
04.2013 - Current
Sr. Project Manager
Avanade
07.2012 - 04.2013
Sr. Project Manager
Filter Digital
09.2011 - 07.2012
Sr. Project Manager
Ascentium
08.2008 - 09.2011
AA Degree, Computer Science -
Bellevue College
Some College (No Degree) - Information Technology
Green River Community College