Josh Markowitz
Danbury,CT
Summary
Seasoned Small Business Owner with 3 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Highly organized Sub-contractor with excellent skills in outside sales and window treatment installation. Punctual and committed to delivering quality work in all projects.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner/Operator
6129 Crystal View Dr
Greater Orlando Area, FL
01.2020 - 05.2023
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Created marketing strategies to drive revenue and increase brand visibility.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Identified potential risks associated with operations in order to minimize liabilities.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Set pricing structures according to market analytics and emerging trends.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Assisted customers in selecting the right type of window treatments for their homes.
- Installed draperies, curtains, blinds and shades according to customer specifications.
- Repaired or replaced defective parts on existing window treatments.
- Provided advice on how to combine colors and textures with other home furnishings.
- Performed minor repairs on window coverings like re-stringing cords and replacing broken slats and tapes.
- Visited clients' homes to take accurate measurements of windows for custom orders.
- Organized installation schedules for multiple projects at once.
- Conducted routine maintenance on motorized shades and automated systems.
- Resolved customer complaints in a timely fashion.
- Prepared estimates for materials needed for each job based on client's requirements.
- Developed new designs and styles of window treatments using creative approaches.
- Worked closely with vendors to ensure that all products were delivered on time and met quality standards.
- Attended trade shows to stay up-to-date with latest trends in the industry.
- Kept detailed records of completed jobs including costs incurred and labor hours used.
- Displayed samples of various fabric swatches in showroom so customers could view them easily.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Cross-sold products to boost overall sales purchases.
Sub-Contractor
Lowes Home Improvement
Central Florida
01.2019 - 01.2020
- Design, delievery and installation of window treatments.
- Maintained accurate records of all subcontracting activities including invoices, payments, schedules.
- Developed scopes of work for various types of subcontracted services or materials needed for projects.
- Interacted with homeowners to understand the job specifics and expectations.
- Promoted high level of customer service to maintain client satisfaction.
- Managed and partnered with contractors to monitor performance and meet tight project deadlines.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Window Treatment Installation Technician
American Blinds and Shutter Outlet
Greater Orlando Area, FL
01.2015 - 01.2019
- Organized installation schedules for multiple projects at once.
- Installed draperies, curtains, blinds and shades according to customer specifications.
- Conducted routine maintenance on motorized shades and automated systems.
- Resolved customer complaints in a timely fashion.
- Kept detailed records of completed jobs including costs incurred and labor hours used.
- Ensured cleanliness of work area before leaving the site by vacuuming carpets or dusting surfaces.
- Monitored incoming orders from suppliers against purchase order documents to verify accuracy.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Recommended merchandise to customers based on needs and preferences.
- Described merchandise and explained use, operation and care.
- Assisted customers in selecting the right type of window treatments for their homes.
- Maintained inventory of all window treatment supplies, such as fabrics, rods, hardware and tools.
- Repaired or replaced defective parts on existing window treatments.
- Performed minor repairs on window coverings like re-stringing cords and replacing broken slats and tapes.
Licensed Massage Therapist
Self-employeed
Danbury, CT
01.2008 - 01.2015
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Developed relationships with referring physicians and other healthcare professionals when needed.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Cleaned and sterilized equipment before each use according to established protocols.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
- Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
- Addressed injuries, trauma and stress using myofascial release.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
- Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
- Treated tendon and ligament scar tissue buildup using transverse friction.
- Maintained clean, safe and well-organized work environment.
- Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
Chiropractic/Physical Therapy Technician
Physicians Health & Injury Center
Danbury, CT
01.2008 - 01.2009
- Chiropractic/Physical Therapy Technician for caring multi-disciplinary practice including medical, chiropractic, physical therapy, and nutrition
- Daily patient contact, physical therapy modality 'set-ups.' Also assist at front desk as needed, scheduling of patient appointments and maintenance of patient files
- Participation in regularly-scheduled health fairs and community seminars including marketing and dissemination of informative information regarding various offerings of patient services.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Ensured cleanliness of equipment used during treatments.
- Instructed patients on how to use therapeutic exercises and strhes properly at home to speed recovery time.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Provided assistance with other duties as assigned by chiropractor or office manager.
Underwriter
Clayton U.S.
Shelton, CT
01.2006 - 01.2008
- Reviewed and analyzed loan applications, credit reports, financial statements, and other documents to assess the risk associated with extending credit.
- Conducted quality control reviews on underwriting files for accuracy and completeness.
- Assessed borrower capacity by analyzing income sources, debt-to-income ratios, and collateral values.
- Evaluated customer portfolios to identify any potential risks or compliance concerns.
- Prepared detailed reports summarizing findings from underwriting reviews.
- Entered data into underwriting database to track activity during bulk sale process.
- Entered and maintained risk information in various information systems.
3521 Motor Transport Mechanic
United States Marine Corps
Various Locations
11.2002 - 11.2006
- Performed preventive maintenance inspections, services and repairs on a variety of motor transport vehicles including trucks, trailers and buses.
- Conducted troubleshooting to diagnose faults in engines, transmissions, brakes, steering systems and other components.
- Repaired or replaced worn parts such as brake pads, fan belts, hoses and filters.
- Rebuilt damaged or malfunctioning engines and transmissions.
- Replaced defective parts with new or reconditioned components.
- Maintained records of all repair work completed on each vehicle.
- Welded broken metal parts to restore structural integrity of vehicles.
- Followed safety protocols while working with hazardous materials.
Education
Window Treatments Installation
Custom Home Furnishings Academy
Roswell, GA12.2014
Clinical Massage Therapy Program - Massage Therapy
Connecticut Center For Massage Therapy
Westport, CT12.2008
Some College (No Degree) - Criminal Justice
Western Connecticut State University
Danbury, CTSome College (No Degree) - Film And Video Production
C. W. Post Campus, Long Island University
Glen Cove, NY3521 Motor T Mechanic - Repair And Operation of Vehicles
United States Marine Corps
04.2003
Skills
- Customer Service
- Problem Resolution
- Customer Relationship Management (CRM)
- Money Handling
- Order Processing
- Interpersonal and Written Communication
- Positive and Professional
- Computer Skills
- Attention to Detail
- Sales Closing
- Lead Generation
Websites
Personal Information
Date of Birth: 06/01/84
Accomplishments
- United States Marine Corp squad leader
- United States Marine Corp Guide, Leader of all squads in platoon
- Continuing Education Certificates for 3521 motor T mechanic role
- Climbing Instructor for kids: Climbing tower, Zip line, etc.
- Computer Enthusiast, build and repair computers
- Skill in Graphic Design and knowledge in the software to create
- Skill in construction tools, and operating equipment at heights over 20 feet
Certification
- Licensed Massage Therapist
- Certified Blind, Shade, Drapery installer
- Certified USMC Mechanic
Timeline
Owner/Operator
6129 Crystal View Dr
01.2020 - 05.2023
Sub-Contractor
Lowes Home Improvement
01.2019 - 01.2020
Window Treatment Installation Technician
American Blinds and Shutter Outlet
01.2015 - 01.2019
Licensed Massage Therapist
Self-employeed
01.2008 - 01.2015
Chiropractic/Physical Therapy Technician
Physicians Health & Injury Center
01.2008 - 01.2009
Underwriter
Clayton U.S.
01.2006 - 01.2008
3521 Motor Transport Mechanic
United States Marine Corps
11.2002 - 11.2006
Window Treatments Installation
Custom Home Furnishings Academy
Clinical Massage Therapy Program - Massage Therapy
Connecticut Center For Massage Therapy
Some College (No Degree) - Criminal Justice
Western Connecticut State University
Some College (No Degree) - Film And Video Production
C. W. Post Campus, Long Island University
3521 Motor T Mechanic - Repair And Operation of Vehicles
United States Marine Corps
- Licensed Massage Therapist
- Certified Blind, Shade, Drapery installer
- Certified USMC Mechanic
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