Josh Martin
Union,KY
Summary
Results-driven professional with a proven track record in logistics, learning and development, and project leadership. Skilled in communication, leadership, instruction, and Microsoft Excel and Word. Thrives in fast-paced environments, passionate about delivering top results, ensuring team has proper resources and training, and building customer loyalty. Committed to continuous learning and growth, bringing a blend of project management, community engagement, and innovation to drive success. Experienced in operational oversight, process improvement, team leadership, and strategic planning to streamline operations, boost productivity, foster collaboration, and maintain high performance standards.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Amazon
05.2025 - Current
- Supervise and coordinate outbound operations, including picking, packing, and shipping, to ensure daily volume targets and quality standards are consistently met.
- Serve as a first-line leader for up to [number] associates, providing real-time direction, performance coaching, and support in a fast-paced, high-volume environment.
- Monitor workflow through internal Amazon systems to proactively identify and resolve bottlenecks, inventory inaccuracies, or process deviations.
- Collaborate with Area Managers (L4) and other Process Assistants to allocate labor, manage shift priorities, and maintain balanced work distribution.
- Train new associates on standard operating procedures (SOPs), safety protocols, and productivity best practices, contributing to continuous improvement and team readiness.
- Conduct audits and process checks to ensure outbound quality and compliance with Amazon’s performance and safety metrics.
- Support problem-solving initiatives by escalating issues, submitting feedback through Kaizen processes, and participating in cross-functional improvement projects.
- Maintain a culture of safety, efficiency, and customer obsession in all aspects of the outbound process.
Operations Supervisor
Amazon
11.2024 - 05.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members. Process and inspect high volumes of returned Kindle and Amazon devices, ensuring accurate evaluation and categorization based on functionality and cosmetic condition.
- Utilize Amazon's internal systems and tools to document return data, update inventory status, and maintain compliance with device handling and data security protocols.
- Collaborate with cross-functional teams to resolve device discrepancies, escalate unique return issues, and improve reverse logistics processes.
- Consistently meet or exceed performance metrics for speed, accuracy, and quality in a deadline-driven environment.
- Support sustainability initiatives by ensuring eligible devices are directed to refurbishment, resale, or proper recycling channels.
- Identify process improvement opportunities and contribute to pilot programs designed to streamline returns workflow and reduce processing times.
- Uphold Amazon’s customer satisfaction standards by maintaining high accuracy in product condition assessment and inventory accountability.
Management Trainer & Problem Solver
Amazon
01.2019 - 11.2024
- Onboarded and mentored new associates, ensuring smooth integration into Amazon's processes and culture.
Trained newly promoted managers, equipping them with the knowledge and tools needed for success in their leadership roles.
Served as a key Learning Ambassador, delivering consistent, high-quality training to improve team performance and compliance.
Acted as a Problem Solver by identifying and analyzing operational issues, including fraud and processing errors.
Ensured operational integrity by implementing corrective actions that minimized disruptions and upheld customer trust.
Ramp Crew Member & Load Verification Specialist
DHL
01.2019 - 01.2021
- Ensured safe and timely loading, unloading, and verification of cargo, baggage, and mail in accordance with flight manifests, FAA regulations, and aircraft weight and balance requirements.
- Operated a wide range of ground service equipment including belt loaders, tugs, and pushback tractors while maintaining strict adherence to ramp safety procedures.
- Conducted detailed load verification checks using digital systems and handheld scanners, helping reduce load discrepancies and on-time departure delays.
- Collaborated with ramp crew, gate agents, and load planners to coordinate efficient aircraft turnaround and resolve cargo or baggage issues in real time.
- Communicated final load configurations to flight crews, ensuring proper documentation and accurate weight distribution across all aircraft compartments.
- Assisted with de-icing operations, aircraft marshaling, and guiding aircraft safely into and out of gate areas under varied weather and lighting conditions.
- Identified and corrected loading imbalances or special cargo requirements (e.g., hazardous materials, live animals), ensuring full regulatory compliance.
- Trained new ground operations staff in both ramp safety procedures and load verification protocols, supporting overall team efficiency and safety.
- Performed daily inspections of GSE and ramp areas to uphold safety and maintenance standards, minimizing risk and equipment downtime.
- Played a key role in maintaining on-time performance metrics by ensuring quick, coordinated, and accurate ramp and load operations.
Lumber Specialist
Home Depot
01.2018 - 10.2018
- Provided expert product knowledge and guidance on lumber, building materials, and related tools to contractors and DIY customers, ensuring accurate recommendations based on project needs.
- Maintained optimal stock levels through daily inventory checks and coordination with receiving teams, reducing out-of-stock incidents and special order delays.
- Ensured accurate cutting and measurement of lumber to customer specifications while adhering to safety protocols and equipment standards.
- Trained new associates on lumber grading, product placement, safety procedures, and Home Depot’s customer service standards.
- Designed and maintained engaging, organized displays in the lumber aisles to improve product visibility and support seasonal promotions.
- Resolved customer issues efficiently and professionally, contributing to a positive shopping experience and repeat business.
- Assisted with special orders and large contractor accounts, including load planning, product sourcing, and delivery coordination.
- Conducted daily safety checks on forklifts and cutting equipment, supporting OSHA compliance and reducing incidents.
- Collaborated with management on inventory forecasting, merchandising decisions, and sales strategies based on store performance metrics.
Dairy Manager
Kroger Company
01.2016 - 01.2018
- Managed daily operations of the dairy department, including ordering, inventory control, and merchandising to meet Kroger’s sales and freshness standards.
- Trained, supervised, and scheduled dairy department staff to ensure optimal productivity, customer service, and compliance with company policies.
- Monitored product rotation and quality assurance to maintain food safety standards and minimize shrink.
- Collaborated with store leadership to execute store-wide promotions and cross-department merchandising strategies.
- Ensured compliance with health and safety regulations, receiving high marks during internal audits and health inspections.
- Analyzed sales data and customer feedback to identify trends and improve product selection and department layout.
- Fostered a customer-first environment by resolving issues promptly and providing product education and recommendations.
- Utilized Kroger’s POS and ordering systems (e.g., QueVision, CAO) to streamline operations and track performance metrics.
Education
Associate of Science - Nursing
Gateway Community & Technical College
Florence, KY10-2027
Diploma -
Connor High School
Hebron, KY01.2018
Skills
- Management
- Quality assurance
- Problem Solver and Fraud detection
- Training and communication
- Microsoft Office proficiency
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Project management
- Employee development
- Warehouse operations
Timeline
Operations Supervisor
Amazon
05.2025 - Current
Operations Supervisor
Amazon
11.2024 - 05.2025
Management Trainer & Problem Solver
Amazon
01.2019 - 11.2024
Ramp Crew Member & Load Verification Specialist
DHL
01.2019 - 01.2021
Lumber Specialist
Home Depot
01.2018 - 10.2018
Dairy Manager
Kroger Company
01.2016 - 01.2018
Associate of Science - Nursing
Gateway Community & Technical College
Diploma -
Connor High School
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