Josh Mayberry
Statesville,NC
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Shop Manager
Mayberry machine and welding
Statesville, North Carolina
01.2025 - Current
- Managed daily shop operations and streamlined workflow to enhance efficiency.
- Coordinated staff schedules to align with production demands.
- Oversaw equipment maintenance to ensure optimal performance.
- Executed machine operations to support production processes.
- Trained new employees on safety protocols and procedures.
- Monitored inventory levels and ordered necessary supplies.
- Implemented quality control measures to uphold standards.
- Assisted in resolving customer inquiries and concerns promptly.
- Monitored staff performance and provided feedback and guidance.
- Resolved customer complaints promptly and professionally.
- Developed and implemented procedures for the efficient operation of the shop.
- Implemented strategies to increase sales and profitability of the shop.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Developed pricing strategies that maximized profits while remaining competitive.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assistant Shop Manager
Deal machine
Statesville, North Carolina
08.2015 - 01.2025
- Managed daily shop operations and team schedules to ensure smooth workflow.
- Coordinated inventory management and product restocking to maintain optimal stock levels.
- Trained new staff on customer service protocols and shop policies to enhance customer experience.
- Handled customer inquiries and resolved issues effectively.
- Resolved customer complaints promptly and professionally.
- Monitored sales trends and provided feedback to improve service delivery.
- Assisted in developing and implementing effective strategies to increase customer base and sales.
- Developed promotional campaigns to attract new customers and drive sales growth.
- Demonstrated strong leadership skills by motivating team members towards achieving common goals.
- Conducted regular performance reviews for employees and offered constructive feedback when necessary.
- Enforced strict adherence of company rules among employees while maintaining a friendly work environment.
- Communicated regularly with vendors regarding product availability, pricing updates.
- Built and maintained sound business relationships with vendors and suppliers.
- Handled B to B business.
- Maintained cleanliness and organization of the shop environment for customers.
Education
Some College (No Degree) - Hvac
Catawba Valley Community College
Hickory, NCSome College (No Degree) - Hvac
Catawba Valley Community College
Hickory, NcSkills
- Equipment maintenance
- Inventory management
- Sales strategies
- Workflow optimization
- Staff training
- Performance monitoring
- Customer relationship management
- Issue resolution
- Team leadership
- Vendor engagement
- Invoicing
- Customer service
- Problem solving
- Analytical problem solving
- Employee management
- Employee motivation
- Social media marketing
- E-commerce integration
- Communication skills
- Analytical problem solving
Certification
- refrigerant license
- Forklift, certified.
- Welding certified
References
References available upon request.
Timeline
Shop Manager
Mayberry machine and welding
01.2025 - Current
Assistant Shop Manager
Deal machine
08.2015 - 01.2025
Some College (No Degree) - Hvac
Catawba Valley Community College
Some College (No Degree) - Hvac
Catawba Valley Community College