Josh McCoy
Summary
Efficient administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup and recovery with good understanding of automation and containerization tools. Team-oriented with strong work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Neighborhood Ministries
09.2022 - Current
- Set up and controlled user access levels for 160 active users to protect important data.
- Collaborated with upper management to drive strategy and implement new processes.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Supported existing 6 integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Strategic Initiatives Coordinator
Neighborhood Ministries
09.2019 - 09.2022
- Developed and led portfolio of programs & initiatives including: Salesforce project management (including user management), HR Manager, Covid-19 response, Partnership Management, participated on team securing successful $6 million Federal grant application
- Partnered with Implementation Coordinator and Department Leads to maximize departmental effectiveness
- Consulted with Department Leads to integrate Trauma-Informed service best practices
- Collaborates with all Department Leads to build effective business processes and reporting to verify delivery of sponsor outcomes & internal goals
- Contributed to development of program vision and messaging, and socializing those concepts to the organization
- Advised Program Director on strategic and operational infrastructure plans
- Coached employees through day-to-day work and complex problems.
Executive Director
Mercy Ministries Phoenix
01.2019 - 09.2020
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Guided and oversaw creation of Migrant & ESL programs
- Guided establishment and knowledge of the Board
- Obtained $25k grant and oversaw complete overhaul of weekly Food Distribution program to be Covid-Ready
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Forged new partnerships to publicize the ministry & gather new financial support
- Defined company roles and responsibilities to establish and enhance processes.
- Created opportunities for the Ministry to support the work of Mercy Hill Church & the surrounding community
Education
Masters of Science in Public Administration, emphasis in Government and Policy -
Grand Canyon University
Phoenix, AZ01.2013
B.A., Intercultural Studies -
Union University
Jackson, TN01.2008
Skills
- User Administration
- Salesforce Customization
- Dashboard Creation
- Report Building
- Data Management
- Process Automation
- Implementing Security Measures
- Project Management
- Agile Methodology
- Stakeholder Engagement
- Higher Education & Non-Profit Leadership
- Speaker - Salesforce Non-Profit Summit 2022
Certification
- Salesforce Certified Administrator (SCA)
- Project Management Professional (PMP)
- Certified Trauma Support Specialist (AZTI)
Timeline
Salesforce Administrator
Neighborhood Ministries
09.2022 - Current
Strategic Initiatives Coordinator
Neighborhood Ministries
09.2019 - 09.2022
Executive Director
Mercy Ministries Phoenix
01.2019 - 09.2020
Masters of Science in Public Administration, emphasis in Government and Policy -
Grand Canyon University
B.A., Intercultural Studies -
Union University
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