Josh McCoy
Omaha,NE
Summary
Dynamic Operations Supervisor with a proven track record at Alorica for enhancing operational efficiency and team productivity. Expert in operations management and interpersonal communication, I've successfully developed solutions that improved business performance and customer satisfaction. Achievements include streamlining processes to significantly boost efficiency and fostering strong customer relationships to enhance service delivery.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Alorica
01.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Operations Analyst
Alorica
07.2022 - 01.2023
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Assessed operational performance to identify areas for improvement.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
Service Manager
Alorica
01.2020 - 07.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Education
Bachelor of Arts - Marketing Management
Enter School Here
Where?01-2020
Skills
- Operations management
- Reporting skills
- Positive attitude
- Performance monitoring
- Operational efficiency
- Reliable and responsible
- Staff supervision
- Conflict resolution
- Goal oriented
- Workflow optimization
- Organizational skills
- Interpersonal communication
Timeline
Operations Supervisor
Alorica
01.2023 - Current
Operations Analyst
Alorica
07.2022 - 01.2023
Service Manager
Alorica
01.2020 - 07.2022
Bachelor of Arts - Marketing Management
Enter School Here
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