Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh McDaniel

Henderson

Summary

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.

Overview

17
17
years of professional experience

Work History

Shift Manager

In-N-Out Burger
09.2012 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Shipping and Receiving Manager

Galpin Ford
01.2008 - 03.2011
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.

Education

High School Diploma -

University High School
West Los Angeles, CA
06-2004

Skills

  • Cash handling
  • Receiving processes
  • Decision-making
  • Warehouse operations
  • Customer service focus
  • Employee training
  • Staff motivation
  • Opening and closing procedures
  • Customer service
  • Computer proficiency
  • Customer engagement
  • Networking
  • Complaint handling

Timeline

Shift Manager

In-N-Out Burger
09.2012 - Current

Shipping and Receiving Manager

Galpin Ford
01.2008 - 03.2011

High School Diploma -

University High School
Josh McDaniel