Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Josh McDevitt

Cinnaminson,NJ

Summary

Technical Analyst with diverse skills, and with experience in problem solving, customer relations, and technical document development. For the past 3 years, providing technical expertise helped people with diverse technical backgrounds.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Jr Technical Analyst

Penn Interactive
06.2021 - Current
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
  • Worked on organizing Inventory through excel and our inventory system
  • Managed updated licenses in excel in weekly reports
  • Managed users permissons in AD, Backoffice, and zendesk

IT Intern

Radwell International Inc.
05.2019 - 08.2019
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
  • Updated IT assets in our inventory
  • Installed application software and upgrades, virus protection, and drivers.
  • Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.

IT Intern

Radwell International Inc.
05.2018 - 08.2018
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
  • Maintained inventory records and documentation for equipment in database.
  • worked on a project with others to organize our switch closets

Education

Bachelor of Science - Computer Information Systems

Neumann University
Aston Mills
05.2021

Skills

  • Technology Advancements
  • Technical System Improvements
  • Data and Analytics
  • SQL
  • Troubleshooting
  • Jira
  • JAMF
  • Microsoft Intune

Certification

CompTIA A+ ce Certification

Microsoft 365 Certified: Fundamentals

Datacamp Data Analyst Associate Certification

Timeline

Jr Technical Analyst

Penn Interactive
06.2021 - Current

IT Intern

Radwell International Inc.
05.2019 - 08.2019

IT Intern

Radwell International Inc.
05.2018 - 08.2018

Bachelor of Science - Computer Information Systems

Neumann University

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Josh McDevitt