Josh Meyer
Sylvania,OH
Summary
Knowledgeable Operations Specialist with over 25 years of experience in healthcare and logistics leadership, recruiting and operations management bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes contract development, contract management, contract operations and both physician and logistics recruiting. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Owner/Operations Manager
Open Box Pallet Liquidation NW Ohio
Swanton, Ohio
04.2023 - Current
- Manage daily operations of business, including hiring and training staff.
- Mentor and train new hires on sales techniques and customer service procedures.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervise company social media and marketing efforts to expand brand awareness and attract new customers.
- Create marketing campaigns to attract new customers.
- Promote business on social media platforms to maximize brand identity and generate revenue.
- Provide direction and guidance to employees.
- Collaborate with other owners on joint ventures and shared resources.
- Determine pricing for products or services based on costs and competition.
- Collaborate with others to discuss new opportunities.
- Approach customers and engaged in conversation through use of effective interpersonal and people skills.
- Complete day-to-day duties accurately and efficiently.
Vice President of Operations
Emerald Expedited Services Corp
Walbridge, OH
08.2013 - 01.2023
- Oversaw daily operations, budgets and all financial aspects of a 3.9 million dollar logistics company to ensure high levels of productivity, safety and profitability.
- Managed team of 20 employees. Overseeing hiring, training, scheduling, payroll and day to day fulfillment of our contract with FedEx Ground.
- Supervised the work of Fleet Manager to keep on task for timely completion of duties and job responsibilities.
- Ensured timely delivery of products to customer locations within specific timeframes.
- Carried out all day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues and adding additional deliveries when needed.
- Actively listened to FedEx's requests, confirming full understanding before addressing concerns.
- Helped to identify issues, analyze information and provide solutions to operational problems.
- Used coordination and planning skills to achieve scheduling and dispatch results.
- Assured performance of duties in accordance with applicable DOT standards, policies and regulatory guidelines to promote safe working environments.
Regional President
NES Healthcare Group
Toledo, OH
08.1998 - 07.2013
- Successfully managed twelve Emergency Medicine Contracts in Alaska, Washington, Arizona, Louisiana, Michigan and Ohio with a combined gross revenue of $30 million annually.
- Responsible for oversight of all aspects of the region's quality and financial performance, daily account management and physician recruiting.
- Built and managed relationships with physicians and medical directors to maintain client satisfaction and successfully achieve organizational revenue goals.
- Managed all aspects of the day-to-day operations, facilitated contract and contract standards with client hospitals.
- Worked with client hospitals and physicians on patient satisfaction and customer experience in the Emergency Department.
- Effectively communicated with Medical Directors and Core Physicians to insure accurate documentation and physician billing.
- Worked with Account Managers to facilitate and coordinate Emergency Department Physician Scheduling.
- Participated in Quality Assurance Visits to analyze overall patient care and experience in accordance with the Board of Emergency Medicine guidelines and offer strategic suggestions to improve overall patient care.
- Analyzed monthly billing reports and recommended process improvement initiatives to improve patient wait times, Left Without Being Seen numbers and Through Put Times.
Education
Bachelor of Science - Criminal Justice
St. Mary's University
Winona, MN05-1998
Skills
- Business Management
- Responsible Leadership
- Relationship Building
- Effective Negotiation
- Excellent Verbal and Written Skills
- Budget Management
- Critical Thinking
- Conflict Resolution
- Goal Oriented and Self Driven
- Flexible and Adaptable
- Multitasking Abilities
- Customer Service
Affiliations
I am a loving single father to an amazing 16 year old daughter. We love all things sports from Tennis, Lacrosse, Softball, Baseball, Basketball and Volleyball. We love anything outdoors and our favorite time of the year is summer, although ice skating on the pond is fun too. I was involved with coaching youth basketball for 5 years. I like the occasional round of golf when there is time but mostly just love balancing work and family.
Timeline
Owner/Operations Manager
Open Box Pallet Liquidation NW Ohio
04.2023 - Current
Vice President of Operations
Emerald Expedited Services Corp
08.2013 - 01.2023
Regional President
NES Healthcare Group
08.1998 - 07.2013
Bachelor of Science - Criminal Justice
St. Mary's University
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