JOSH MILLER-DALBERG
Aberdeen,South Dakota
Summary
Overall I like to look at myself as a Swiss Army knife. I feel I have had a fair amount of experience in the work force. Through it all I’ve gained a plethora of skills that make myself a valued Asset to any company. Although I have no formal schooling in IT, I have been tearing apart and rebuilding electronics since 9th grade. That along with the year I spent in NSU’s tech center have prepared me for many challenges I might face. I’m a unique person with a different skill set, and a lot of drive. I went from bag boy to Supervisor ant my first job. And patient care tech to CMA with many certifications at my last job. I love to grow with a company and as an human to be the best employee I can. Upon given a task I work until it’s completed. From the 2 years of college I had in the business field I understand what it takes to make a business succeed and thrive. And I feel adding me to your team fits right in that formula of success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Sanford Aberdeen Medical Center
11.2018 - 10.2025
- As a CMA I have a set few responsibilities, however I also am fully certified in Occupational Medicine, and obtained several trainings to help me as:
- Responsible for bathing, grooming, feeding and obtaining vital signs of assigned patient load
- Assists in maintenance of a healthful and safe environment.
- Performed Ekgs and Venipunctures as needed
- Reported and obtained vital signs, transported patients to various areas, performed lab draws, and assisted doctors/nurses with various procedures.
- Maintained patient records with electronic charting.
- Changed linens and helped patients with their personal hygiene
- Attended to ill and injured individuals under the supervision of doctors, nurses and medical professionals
- Care involved computer and paper charting of patient vital signs, intake and outputs, height and weight measurements, monitoring telemetry stats, and answering call alerts.
- Occupational Med Responsibilities
- Perform Drug screens
- Perform Alcohol Tests
- Perform Hearing and Vision Screenings
- Fill out and Manage Workers comp forms and questions
- Perform Disability exams
- Perform Qualitative and Quantitative Mask fittings
- Perform DOT, Sports, and Follow up physicals under supervision of Doctor or RN
- Maintain and Register all DOT patients
- Perform and Assist with EKGs
- Assist with Pulmonary Function Tests
- Maintain and Calibrate all above machines
- Troubleshoot and Fix issues with all above machines
- Train people on the programs
- I operated as a primary for a provider, placing orders, scheduling appointments, and doing callbacks.
- I also manage work comp cases prior authorizations and scheduling things as needed.
- I am CAHOC certified (516751)
- I am BLS certified.
- I also have federal certifications in drug screening and breath alcohol.
- I am NIoSh certified for spirometry.
- I have 7 years of running a department, maintaining all the for-mentioned, by myself.
Customer Care Supervisor
Kessler's
05.2013 - 11.2018
- I started out as a cashier and bagger but once I had a grasp on the system I was asked to do far more than that. Soon after I was tasked with the following responsibilities:
- Training new hires
- Counting and building Tills
- Managing multiple schedules
- Writing S.O.P for the Customer Care dept
- All things Brown County Fair
- Courtesy Counter Training and S.O.P
- Trained multiple managers
- Expert in maintaining and fixing our system if problems arose
- Responsible for various store operations including opening and closing the building and daily balancing of safe and cash drawers, and preparing bank deposit/money orders
- Regulated all breaks and lunch breaks for Cashiers to make sure there was sufficient Customer care coverage
- Performed monthly audits to ensure all departmental policies and procedures were followed.
- Handled supervisor level calls from irate customers. Listened, reviewed, researched and resolved all issues within 48 hours and reported back to the customer with a resolution/answer.
- Experienced in communication with customers with a strong command of making sure the customer leaves satisfied no matter the circumstance.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- At times entrusted with making sure daily operations of the store while my supervisor was out of the building.
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Cross-trained and provided back-up for other customer service.
- Able to follow instruction and to adapt to various work environments
- I was the go to guy for a long time there, even after I left Kesslers, I received calls and e-mails asking for me to help them with their system. I helped them build a standard in the customer care department that allowed them to thrive throughout years of bad management.
Education
CMAA - Medical Assisting
MedCerts
05.2025
Some college (No degree) - Business Administration
Northern State University
Aberdeen, SDHigh School - undefined
Central High School
Aberdeen, SD01.2015
Skills
- I'm able to use and maintain the following:
- Mac OS X
- Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
- Media 100
- IMovie
- Adobe PhotoShop
- Final Cut Express HD
- Mobile Technology
- Windows OS
- Microsoft Works
- Print Artist
- SMART Board Technology
- AMD OS X
- Clear Linux OS
- E-commerce
- Digital Certificates
- Authorization
- Key Management
- Smart Cards
- Network Security
- Payment Gateways
- Payment Products
- Internet Security
- Financial Systems
- Java
- RF communications
- I am able and well versed in Tearing apart and rebuilding:Computers, Tablets, iPads, Gaming consoles, Iphones, Samsung phones
- Beyond the IT skills I possess
- Patience
- Great attention to detail
- Able to accurately check guest identification
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
- Phone Skills
- Professionalism
- Adaptability
- NIoSh certification
- CAHOC certification
- Quest certification in drug screens
- Lifeloc certification in breath alcohol testing
- I love to be well rounded and have a willingness to learn and adapt to all aspects of employment, like to know everything so I can assist when needed
Certification
- CAHOC
- Quest (Drug Screening)
- Lifeloc (BAT)
- NIOSH
- BLS
Timeline
Certified Medical Assistant
Sanford Aberdeen Medical Center
11.2018 - 10.2025
Customer Care Supervisor
Kessler's
05.2013 - 11.2018
Some college (No degree) - Business Administration
Northern State University
High School - undefined
Central High School
CMAA - Medical Assisting
MedCerts