Josh Mitchell
Denver
Summary
Insightful Information Technology Manager with ten years of IT leadership experience and 19 years in IT. Including oversight of infrastructure, application support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in requests for proposal development, technology needs assessments, and staff training.
Overview
17
17
years of professional experience
Work History
Director of IT
Energy Outreach Colorado
5 2018 - Current
- Modernized IT infrastructure to meet the needs of today's remote workforce.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Created annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
- Made recommendations for changes in the security process and policies based on data and judgment.
- Leveraged marketplace trends to create solutions and refine business strategies.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Negotiated contracts with vendors, securing cost-effective services for the organization's IT needs.
- Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Sr. Infrastructure Engineer
Sunflower Bank N.A
09.2017 - 04.2018
- My role as an Infrastructure Engineer was to help consolidate 5 independent domains into a single go-forward domain.
- My role entailed managing the infrastructure for two geographic data centers.
- My main concentration was on the Nimble storage, Cisco UCS chassis, and backup infrastructure.
DevOps Engineer
IHS Markit
04.2016 - 09.2017
- Contributed to the creation of a DevOps culture within the organization, leading to increased agility and cross-functional collaboration.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
- Enhanced application performance by optimizing infrastructure configurations based on usage patterns.
Web Operations Administrator
IHS Markit
08.2013 - 04.2016
- The points below summarize the role as a Web Operations Administrator.
- Web Operations team members had a system administration skill set, but are not system administrators.
- We had programming knowledge, but were not traditional Web developers.
- We had to understand and communicate clearly with our clients, but were not Client Solution Managers.
- We had to understand our business model, but are not Business Development.
- A main goal was to focus on the systems and technologies that fall into the gaps between these worlds.
Product Development Systems Administrator Team Lead
CQG Inc
03.2008 - 08.2013
- As a team lead directly responsible for the management of 4 Junior Administrators, my team goal was to manage and provision CQG’s Quality Assurance environment
- Duties ranged from managing MS SQL, deploying new hardware, implementing virtualization, managing all Windows AD components, network configurations, while regularly deploying and validating code releases.
Education
Bachelor of Science - Computer Information Systems
Colorado Mesa University(previously Mesa State College
Skills
Attention to Detail
Critical Thinking
Strategic Planning
Contract and Vendor Management
Project Management
IT Compliance
IT Procurement
IT problem-solving
IT Budgeting
Business Analysis
IT risk management
IT Policy Development
Disaster Recovery
IT Process Improvement
Teamwork and Collaboration
Accomplishments
- Microsoft Office 365 Administration
- Microsoft Azure AD
- Microsoft Intune
- Mimecast
- Egnyte Cloud File Storage
Timeline
Sr. Infrastructure Engineer
Sunflower Bank N.A
09.2017 - 04.2018
DevOps Engineer
IHS Markit
04.2016 - 09.2017
Web Operations Administrator
IHS Markit
08.2013 - 04.2016
Product Development Systems Administrator Team Lead
CQG Inc
03.2008 - 08.2013
Director of IT
Energy Outreach Colorado
5 2018 - Current
Bachelor of Science - Computer Information Systems
Colorado Mesa University(previously Mesa State College