Josh Mitchell

• Full Service Digital Marketing Agency - REMOTE
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Increased company growth through collaboration with sales and marketing departments.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Resolved issues and recommended actions based on production.
• Identified opportunities to improve business process flows and productivity.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Led development of strategic marketing plans to raise awareness and drive sales growth.
• Established performance goals for department and outlined processes for achievement.
• Maintained client information and accounts in company databases.
• Collaborated with sales and marketing departments to support client acquisition.
• Analyzed consumer behavior and purchases to anticipate future trends, adjustments and obstacles.

• Arkham Tech is a "Creative Forward" Software & Marketing company specializing in a wide variety of consultancies, services and products.
• Arkham created custom and pre-packaged products for clients, especially within their “start-up” phase, and grew brands from the ground up
• Arkham also worked with established enterprise brands who are looking for tailored solutions
• Services included: Saas, Iaas, Consulting, AWS expertise, Open Source CMS Development, General Web Design & Development, Graphic Design, Mobile App Development, Enterprise Solutions, Content Marketing, Content Management, Reputation Management, Social Media Marketing & Management, Branding, Blockchain Technologies, Management Consulting, and more
• Under the umbrella of Arkham Holdings, LLC, Josh personally consulted for companies in need of Sales, Operations, Marketing, Customer Success, Product & Project Management, and/or Technologies
• Josh developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Created organization's mission and vision statements for use by employees.
• Identified business development challenges and customer concerns for proactive resolution.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Defined company roles and responsibilities to establish and enhance processes.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Cultivated company-wide culture of innovation and collaboration.
• Running a company there is much more than what can be bullet-pointed in a resume.

• Partnering with Mike Tyson, Rob Hickman, and Jay Strommen, Josh oversaw development of brands owned by Tyson Holistics
• Spearheaded development of “Tapin,” a media and social platform focused on Mixed Martial Arts (see below).
• Stayed informed on industry developments and market trends to gain competitive advantage.
• Collaborated with colleagues and support staff to maximize team efficiency.
• Networked with other professionals and organizations to expand contacts and opportunities.
• Monitored partner performance and provided feedback on areas of improvement.
• Managed certain staff and implemented processes and procedures to increase productivity.

Retail and E-Commerce

• Josh provided a wide variety of services within the realms of Sales, Marketing, Advertising, Operations, Technology, and Business Startup Consulting across different channels, departments & products
• He assisted in building teams and implementing tools to increase efficiency with communication necessary for the company to be successful
• Assisted in the marketing & advertising ideation and execution
• Oversaw the set up in-house servers, security systems, and IT implementation
• Helped set up and customized the company's ERP and CRM platforms in accordance to its needs
• Played a major role in creating and selling their Brand
• Once established as a successful member of the team by contributing to a successful launch of the company - became a partner with the owners of Tyson Ranch in a new entity named Clednow Capital which oversaw all major brands in the company, including Tyson Ranch. This entity worked similarly to an R&D division
• Took on and oversaw a new separate project within Tyson Ranch and CledNow called ‘Tapin’ that entailed creating a new way to watch and engage with Mixed Martial Arts content, which is now ready for beta release but is on hold due to Covid19.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Implemented practices and procedures to reduce expenditures and increase savings.
• Developed effective improvement plans in alignment with goals and specifications.
• Created and managed project plans, timelines and budgets.
• Founder, CEO "PUSH" Media Networks Inc

• Push was a content distribution and advertising platform centered around social media, entertainment, philanthropy, digital currency, and entrepreneurship.
• Established foundational processes for business operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Cultivated company-wide culture of innovation and collaboration.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Devised and presented business plans and forecasts to board of directors.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Represented organization at industry conferences and events.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Raise significant capital for the company.
• Redirected the company to serve niche industries at launch - See Tapin
• This technology has opened doors to heads of industry, celebrities, and influencers
• In charge of 10 senior executive-level employees
• With a board of directors, board of advisors, and too many attorneys
• There had been a great team effort when it comes to this platform/company.

• Get the referral specializes in increased word of mouth and growing businesses through affiliate channels referrals, and their own custom-branded mobile application. We all know referrals are the best way to receive qualified leads that turn into sales. GetTheReferral provides an easy-to-use solution for a client’s referral program that is flexible and customizable for any business
• GTR streamlines the referral process and enables clients to communicate with their customers and prospects in creative and effective ways
• GTR provides tools that allow businesses to analyze data and stay organized while possessing a unique affiliate platform that enables businesses to obtain referrals with ease
• Based out of downtown San Diego, Josh also had his own office in India
• Josh initiated the business concepts and strategies, then managed the developers, creative, and customer service reps when it came to the creation and execution of the platform/technologies
• Developed the go-to-market strategy and helped with the sales and business development process
• Traveled to conferences to demo and sell the product/service, so, not only was Josh in charge of the ideation of the platform and the team building the app, but he furthermore executed the creative, marketing, sales, and biz dev. aspects, as well
• Performed as a Lead Strategist and Customer Success Manager and wore many different hats throughout the evolution of GetTheReferral & The Advocator app.
• Established instructional practices driven through statistical performance data.

• MarketFort, LLC Specialized in Creative Digital Marketing, Software Solutions, Sales & Operations Consultancy for start-ups
• MarketFort was a boutique agency that had 3-5 diverse clients at a time
• MarketFort was heavily involved on a day to day basis with their clients and developed a unique program that consisted of creating the start-up's sales process, digital marketing initiatives, and identifying the right technologies for the organization
• Once the most effective tools and processes for the business were identified, MarketFort would assist in the implementation and execution
• Within a brief time, most of MarketFort’s focus was on software technologies
• Rebranded MarketFort as "Arkham Technologies" with a new approach to the market.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Cultivated company-wide culture of innovation and collaboration.

Once the sales division was a well oiled machine Josh was asked by the CEO to do the same for BrandRep’s backend "Operations". Started with only 3 C.S. Reps.

• Managed and hired all Customer Service reps until he hired a manager to manage the day to day of the reps.
• Successfully Increased efficiency of their customer service processes, from creating new scripts for customer service reps, to establishing new training, to creating a customer service reference book that allowed reps to easily find answers to their questions
• Josh created different departments and hired managers for each department to keep work in-house and increased the quality of service and products, exponentially
• The departments that were created by Josh consisted of a Retention department, Content department, Google Pinning department, Accounts Receivable, and a Client Reacquisition department
• Josh Created positions for a backend office manager, an assistant, and an R&D Department which strategized about new products and/or services and how they were to be executed
• He increased client retention by 67%, worked with data analysts to ensure the best leads for the sales team
• Oversaw day-to-day production activities in accordance with business objectives.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Mentored and coached team members to foster productive and engaging work environment.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Much was learned and obtained within these leadership roles and this led to Josh completing online courses in software which then ultimately led him to possess the ability and confidence to run his own Technology & Marketing firm.

• Digital Marketing Agency
• Josh was leading in sales on the top sales team until he was promoted
• Josh was promoted within months, as it was a startup with only a handful of employees when he arrived
• As Director of Sales he oversaw over 100 sales reps, created processes internal and external, was in charge of KPI's, was a manager and strategist on top of being the best sales person in the entire company
• Hired, trained and built high-performing team of sales representatives.
• Managed overseas sales teams
• Traveled and built sales teams from the ground up in different locations in the states
• Created a training program called "The Academy" for all new hires so they were properly trained
• Increased sales employee attrition by 82%, oversaw the hiring and firing of sales people
• Managed all sales managers and customized sales approaches to the personalities of the teams
• Increased revenue from 70k a month to over 3 million a month.
• Was a part of the executive management team.
• Solved complex problems to increase sales effectiveness and streamline business direction.
• Exceeded sales goals through effective time management and resource allocations.
• Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.

• Distributor, Strategist, Sales & Operations, Originated in Canada we became the sole distributor for Spudniks brand products in the United States
• Spudniks core product is organic, fresh, warm potato chips
• Served in an open bag out of mobile kiosks, Spudniks is one of a kind
• Products are sold in stadiums, at events, and can be special ordered to accommodate any type of event in need of a unique and tasty food vendor
• Josh was in charge of sales, operations, business development, as well as the overall strategy of the company.

Marketing and Sales Agency

• Specializing in digital marketing, specifically SEO for SMBs
• Inside Sales
• From the moment Josh was hired he quickly learned he had an acumen for sales and strategy
• He performed consistently as the top sales rep shortly after hire until he was promoted to Sales Manager
• As Sales Manager, he oversaw a sales team of 8-12 who would "open" sales calls for him to "close." He then performed as the top "closer" in a sales department of over 200 reps
• Josh even eventually earned a position to manage a team that was labeled "The Elite." To become a member of "The Elite" one had to meet requirements that exceeded expectations and had to interview with Josh personally
• This model Josh personally created became the new standard within the company
• The Elite" consistently retained the highest revenue month to month
• This was out of the 20+ teams that were in the sales department
• Josh strategized with C-suite management on ways to help the company overall and to importantly become more efficient
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Josh was then recruited by BrandRep.