Josh Motts
Antioch,California
Summary
Meticulous mobile device technician with eight years experience helping private and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for both iOS and Android-based smartphones as well as Windows and Apple computers. Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality. Known for resurrecting devices otherwise deemed lost.
Veteran Computer Repair Technician offering years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints. Excellent problem-solving and analytical skills to manage several different tasks at once.
Extensive understanding of software installations and excellent customer service. Committed to cost-effective repairs and honest, transparent work.
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Effective at maintaining and installing software and hardware for laptop and desktop computers while also protecting sensitive data integrity. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mobile Repair Technician / Manager
I-Caramba
Walnut Creek, CA
11.2014 - 05.2022
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Scheduled repairs and appointments
- Reviewed technical documentation to complete equipment maintenance and repair.
- Supervised and trained employees
- Management experience
- Responsible for advertising on Yelp, Facebook, Google, and Mailchimp
- Maintained customer database
Hardware Technician / Customer Success Manager
Grasshopper Kiosks
Walnut Creek, CA
05.2018 - 03.2020
- Designed computer hardware components and peripheral devices.
- Investigated hardware product issues involving materials and software and devised solutions.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Outlined design requirements, functional specifications and reports to document development processes.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Created SOP and onboarding procedures for new clients
- Experience with Jira for project management and ticketing
Quality Assurance Tester
Grasshopper Kiosks
Walnut Creek, CA
11.2018 - 05.2019
- Designed easy-to-understand testing protocols for distribution to untrained personnel, incorporating corporate standards and regulatory guidelines.
- Recommended changes during iterative development, rapidly advancing prototyping efforts through continuous improvement,
- Identified and evaluated recurring problems in equipment tests, providing detailed documentation of issues for amelioration efforts.
- Escalated issues discovered during QA testing to design team, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
Education
Bachelor Of Arts - Industrial Design
San Francisco State University
San Francisco, CASkills
- Preparing Devices
- Customer Needs Assessments
- Equipment Troubleshooting and Repair
- Diagnostic Procedures
- Training Junior Team Members
- Mobile Work
- Electrical Systems
- Battery Replacement
- Diagnostic Software
- Customer Satisfaction
- Parts Reassembling
- Cell Phone Operating Systems
- Soldering Skills
- Customer Interaction
- Mobile Devices
- Startup and Shutdown Management
- Data Backups
- Network Security
- Hardware Installation
- Network Repairs and Maintenance
- IP Addressing and Subnetting
Certification
Google IT Support professional certificate
Technical Support Fundamentals
Computer Networking
Operating Systems
System Administration
IT Security
Healthcare IT Support certification by John's Hopkins University
Customer Service Fundamentals certificate by Knowledge Accelerators
Timeline
Quality Assurance Tester
Grasshopper Kiosks
11.2018 - 05.2019
Hardware Technician / Customer Success Manager
Grasshopper Kiosks
05.2018 - 03.2020
Mobile Repair Technician / Manager
I-Caramba
11.2014 - 05.2022
Bachelor Of Arts - Industrial Design
San Francisco State University
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