Summary
Overview
Work History
Education
Skills
References
Timeline
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Josh Muela

Austin,TX

Summary

I am a very outgoing individual with a passion for the culinary arts and hospitality industry. I have been in the industry for over fifteen years and I have learned from multiple mentors and many life lessons. Very hands on in all aspects and I love to teach what I have learned. I believe in setting an example that my entire team can follow. Highly motivated individual who is always looking for ways to improve standards and raise guests’ perceptions.

Overview

14
14
years of professional experience

Work History

General Manager

Hopdoddy Burger Bar (Cedar Park)
Cedar Park
06.2019 - Current
  • Have operated restaurants in over 10 locations throughout Texas and Georgia
  • Hires, trained and developed a team for the new restaurant openings in San Marcos and east Austin
  • Was relocated to multiple locations to help struggling stores and develop management teams
  • Created collaborating with local brewery, celebrated our 10 year anniversary with Anniversary Ale
  • Helped support new openings and conversions, giving guidance and implementing standard operating procedures
  • Developed team members into management program, to promoted company and individual growth.

General Manager

Kona Grill (Houston galleria)
Houston
04.2018 - 05.2019
  • Effectively turned our guest experience on Reputation.com from a 2.5 to 4.2 out of 5
  • Reduced turnover from 75 % to 25% by teaching fellow managers correct hiring procedures and executing training standards
  • Implemented hands on approach to the training process to get the best out of employees
  • Trained 5 managers and chefs for other locations in the company
  • Motivated team daily through pre-shifts, teaching lessons and ways of improving service
  • Developed managers and chefs daily to strengthen management team overall
  • Created checklist to better execute multiple caterings for high volume events.

Assistant General Manager

Kona Grill (El Paso, Texas)
El Paso
06.2014 - 04.2018
  • Hired and developed staff for high volume restaurant
  • Created food and alcohol training schedule to raise check average and guest experience
  • Helped break company record for biggest sales in opening month ($700,000) and highest annual sales ($6.6 million)
  • Traveled to 7 struggling stores in the company and trained management and team how to improve operations and turnover
  • Helped open Waikiki location and trained new management team Kona SOP’s
  • As a certified training store I trained over 40 managers and chefs in a 4 year period.

Manager

P.F. CHANGS (El Paso, Texas)
El Paso
02.2010 - 06.2014
  • Responsible for entire bar which included ordering, inventory, creating drink menus and effectively maintaining bar expense
  • Trained all bartenders personally to ensure knowledge of the menu and professionalism with clientele
  • Ensured success with hands on approach to managing.

Education

Business manangement -

UTEP
08.2010

Skills

  • Proficient in ALOHA & Revel POS systems
  • Have 15 plus years of food and alcohol inventory experience
  • Comfortable in high volume restaurants
  • Staff training expert
  • Highly self-motivated
  • P&L Management

References

Kevin Nagle- COO Shrimp Basket Restaraunts. knagle@shrimpbasket.com

Cell-985-778-1054

Kelly McCutcheon Group Director of Training and Development Whataburger. Kellymorganmccutcheon@gmail.com

Cell 770-713-9875

Adam Geissinger- Executive Chef Hopdoddy A_geissinger@yahoo.com

Cell-216-215-1427

Timeline

General Manager

Hopdoddy Burger Bar (Cedar Park)
06.2019 - Current

General Manager

Kona Grill (Houston galleria)
04.2018 - 05.2019

Assistant General Manager

Kona Grill (El Paso, Texas)
06.2014 - 04.2018

Manager

P.F. CHANGS (El Paso, Texas)
02.2010 - 06.2014

Business manangement -

UTEP

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