Josh Musclow
Marquette,MI
Summary
IT specialist with a proven ability to diagnose and resolve various IT issues, encompassing professional and personal computers, internet services, and DNS problems. Proficient in helpdesk support and hardware repair, boasting over 5 years of customer service experience. Holds a Bachelor of Science in Computer Science from Northern Michigan University. Currently employed as a freelance data analyst for esteemed companies such as Scale AI and Data Annotation. Eligible to work in the US for any employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Prompt Engineer
DataAnnotation
03.2024 - Current
- Compiled, cleaned and manipulated data for proper handling.
- Ran statistical analyses within software to process large datasets.
- Leveraged mathematical techniques to develop engineering and scientific solutions.
- Applied loss functions and variance explanation techniques to compare performance metrics.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Prompt Engineer
Outlier AI
01.2024 - Current
- Compiled, cleaned and manipulated data for proper handling.
- Worked effectively in fast-paced environments.
- Ran statistical analyses within software to process large datasets.
- Learned and adapted quickly to new technology and software applications.
Senior LTE Communications Equipment Specialist
NMU Educational Access Network
05.2023 - 12.2023
- Provide leadership to 7+ Specialists in back-end program operations, including in-depth testing of equipment, diagnosing issues and verifying contents of error logs
- Educated and managed staff on best practices in use and maintenance of equipment inventory.
- Maintained inventory of necessary expendables, parts and supplies.
- Provided validation, inspection, repairs and maintenance on telecommunication equipment.
LTE Communications Equipment Specialist
NMU Educational Access Network
01.2022 - 03.2023
- Support and instruct customers, inexperienced with technology, on proper set-up, mounting, and usage of equipment, including indoor and outdoor antenna
- Maintained inventory of necessary expendables, parts, and supplies.
- Inspected and checked outgoing orders for quality control.
- Provided validation, inspection, repairs, and maintenance on telecommunication equipment.
- Diagnosed the cause of problems and completed repairs.
- Worked with upwards of 30 customers a day. Maintained a helpfulness rating of 4.9/5 when customers were surveyed.
Hardware Technician
MicroRepair
01.2019 - 05.2019
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Certified Lenovo Technician for Hardware (2019)
- Investigated hardware product issues involving materials and software and devised solutions.
- Studied and understood technical manuals, procedural documentation and Lenovo repair guides to maximize benefit of personal computing technology diagnosis and repair.
- Provided basic end-user troubleshooting and desktop support.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
Bachelor of Science - Computer Science
Northern Michigan University
Marquette, MI12.2023
Skills
- Diagnostic testing
- Computer skills
- Documenting service tickets
- Inventory counts
- Computer networks
- Equipment troubleshooting
- Scheduling
- Complaint resolution
- Microsoft Office Suite
- De-escalation techniques
- Customer relationship management (CRM)
- Administrative support
- Technical support
- Proficient in several programming languages (Python, C, Java, JavaScript, SQL)
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer.
Backpacking
I've been an avid hiker since 2017 and started planning long-term backpacking trips since 2022 (Long term being 3-5 days weekend hike).
My love for nature helps me manage the large amount of screen time I experience in my professional life and gives me a sense of balance that helps me during strenuous scenarios that may arise.
Timeline
Prompt Engineer
DataAnnotation
03.2024 - Current
Prompt Engineer
Outlier AI
01.2024 - Current
Senior LTE Communications Equipment Specialist
NMU Educational Access Network
05.2023 - 12.2023
LTE Communications Equipment Specialist
NMU Educational Access Network
01.2022 - 03.2023
Hardware Technician
MicroRepair
01.2019 - 05.2019
Driver's License
Bachelor of Science - Computer Science
Northern Michigan University
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